Product Manager - B2B Digital Operations

Job Description

What you’ll be doing...

As Product Manager-B2B Digital Operations you'll be joining Verizon Business Group'sMyBiz team. The MyBiz Team acts as a key touchpoint for Verizon Business customers and allows them to manage their digital journey at Verizon.

• Lead the Ideation, strategy, planning and implementation of projects within eCommerce pillar
• Create business cases and get executive alignment and approvals.
• Web, Mobile web and Mobile app development.
• Work with CX leads and IT/Dev teams for priority and implementation.
• Define stories and requirements for dev teams.
• Identify and lead customer pain points, lead teams to come up with solutions that address pain points and monitor post launch improvements.
• Identify and use key metrics that the team would need to measure to review success of a project.
• Understand implications of CX and UX changes and be scrappy while making decisions.
• Partner with stakeholders from DCX, marketing, GTS, CMO, finance, legal, security, compliance and field operations teams.
• Effectively communicating key stories and projects to cross functional teams.
• Look at competitive and companywide offerings and implementations that could be achieved and would benefit MyBiz projects.
• Create updates for leadership in google slides and powerpoint.

What we’re looking for...

You dream a big dream and can justify it using data. You can break down the strategy into smaller chunks of measurable tasks. You thrive in a fast paced environment: love dealing with fast pace, multiple priorities, changing needs, and limited resources. You work well with people and in teams. You have the ability to look at data and create a bigger picture from the insights.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience in product management, design, or a related field.
• Experience with customer experience, wireframes, user experience, and its implications on customer behavior.
• Willingness to travel.

Even better if you have:

• A degree, master's preferred.
• Demonstrated track record in conceiving and delivering projects in web portal, mobile web and mobile app.
• Strong analytical skills and knowledge of tools like Adobe Analytics and Glassbox.
• Experience providing updates to key executives through PowerPoint or Google Suite.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.