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Technical Operations Associate (Contract)

Roku

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Job Details

Location: Colorado Avenue, Santa Monica, Los Angeles County, California, USA Posted: Sep 15, 2020

Job Description

The Role:

Roku is seeking a Technical Operations Associate as part of the Programming Operations team responsible for the end user experience of ‘The Roku Channel’ (TRC) and to ensure proper functionality of all production aspects of TRC including the tools that power the content, the overall service and the streaming experience through our Content Delivery Networks (CDNs). This role provides the unique opportunity to interact and work with many different aspects of Roku including Programming Operations, Content Operations, Editorial, Engineering, QA, and Customer Support. An understanding of technical processes is needed for this role and an appreciation of the entertainment industry is desirable.

Responsibilities:

  • Work with the Technical Operations team to maintain and troubleshoot The Roku Channel (TRC) and its components.
  • Work with cross-functional teams to resolve day-to-day issues on production tools and production TRC channel
  • Help maintain the Roku Channel infrastructure environment by with proactive data/dashboard monitoring
  • Sporadic cross platform QA work will be required
  • Coordinate efforts across groups within the division and make sure those teams have the information and tools available to optimize their work output

Experience/Qualifications:

  • 2+ years of relevant experience in technology disciplines
  • Ability to troubleshoot and resolve issues is a MUST
  • Comfortable and adaptable in a fast-paced, dynamic work environment
  • Detail-oriented, analytical, methodical and committed to driving quality forward
  • User level experience with video display, audio output, streaming is preferred
  • Familiar with set CDN is a plus
  • Familiar with set top boxes is a plus
  • Familiar with the Entertainment industry (or being a fan of movie/TV) is a plus
  • Knowledge of consumer product and user interfaces and networking functionality is a plus
  • Bachelor Degree required, preferably in a technical field if no relevant work experience

About Roku

Roku allows you to watch free and paid video content on your TV via the Internet. TV and Movie streaming services like Netflix, Amazon, Hulu, Sling TV, YouTube and more.

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