Business Line FT | SENIOR SPECIALIST | Kansas

Job Description

Business Line FT | SENIOR SPECIALIST | Kansas

Job Summary LOCATION: Kansas DESIGNATION: SENIOR SPECIALIST QUALIFICATION: JOB REQUIREMENTS: Use of universal safety procedures for laboratory environment including using Personal protective equipment & Social Distancing requirements.
- Strong written and oral communication skills.
- Successful experience with managing multiple tasks.
- Ability to interact with various departments within the organization and communicate to various management levels.
- Responsible for supporting the upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10, or an inplace upgrade to Windows 10 or an upgrade to Igel Linux OS.
-Responsible for providing end users support post upgrade
-Responsible for meeting stringent weekly goals
-Responsible for mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion.
-Physically remove old hardware and install new hardware at a given site for a user. Able to lift 10lbs to assist in the Quest ITAM Hardware Disposal Process.
-May be asked to assist in troubleshooting of hardware and software problems for desktop and laptop computers. Install hardware and software on workstations. Utilize ticketing system, when necessary. Re-image computers perform data migrations and restorations, and conduct remote problem solving when required. Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
-6+ years of prior experience in an onsite desktop support role is required.
-Responsible for ensuring they are clocked in when working and clocked out for break/lunch as required by federal & state laws
ADDITIONAL JOB DETAILS: $32 per hour bill rate for each site. the contractor will need to be physically onsite for each workday. Qualities I’m looking for: - Professional (as well as manage stress/pressure) - Quicklearner (eager to learn, can listen attentively & take notes) - Time Management Skills (can juggle multiple requests sensibly, punctual) - Respectful Personality Technical Skillset Required: -Windows 7 Proficiency -Office/Outlook 2010 Proficiency -Windows 10 Proficiency -Office/Outlook 365 Proficiency -User Data/Email migration (OneDrive & conventional data transfer) -Understanding of Laptop/Desktop Encryption (Bitlocker & Credant) - Microsoft SCCM Application Deployment -IT Asset Management tasks -Citrix Workspace familiarity daily worked hours cannot exceed 8hrs; 8:30am-5pm local time which will give us 8hrs including 30mins break/lunch
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases SKILLS: BPS-Onsite Support Services-Desk Side Services EXPERIENCE: 2.5-5 Years NO. OF POSITIONS: 1 View Job Details and Apply