Customer Facing Data Scientist

Job Description

DataRobot is the world’s premier AI and data science platform. Our Customer Facing Data Scientists are experienced applied data scientists, passionate about using machine learning to achieve real-world results. As a Customer Facing Data Scientist at DataRobot, you will collaborate closely with DataRobot customers, bringing expertise in data science and the DataRobot platform, to help customers achieve their organization’s objectives with AI. You’ll work with clients in a range of industries on diverse use cases, and with both business (executive, line of business) and technical (data science, engineering, analytics) stakeholders.

Responsibilities

• Support customers through the entire customer lifecycle beginning with pre-sales and as an ongoing client of DataRobot
• Act as a trusted advisor on AI; enable customers to solve complex data science problems using DataRobot – including problem framing, data preparation, scripting, model building, model deployment, model management, and output consumption
• In the pre-sales process, represent the DataRobot product to customer executives – lead demonstrations, advise on and evaluate the viability of customer use cases, help develop success criteria, support Proof of Value trials, and quantify the business impact of automation-first data science solutions
• Work side-by-side with the Sales, Account Management, and Field Engineering teams to help our customers achieve their goals with DataRobot.
• Act internally as the voice of the customer to the Product, Engineering, and Marketing teams
• Present at conferences and/or help create other marketing content

Requirements

• 4-5+ years of real-world business experience in a data science role
• Bachelor’s degree, preferably in a quantitative subject
• Hands-on experience building and implementing machine learning or AI models
• Experience collaborating with business stakeholders to ensure that machine learning solutions deliver successfully on business outcomes
• Strong customer interaction experience
• Strong project management skills
• Excellent organizational, communication, writing and interpersonal skills
• Familiarity with a variety of technical tools for the manipulation of data
• Fluency with scripting in Python or R (preferably both)
• Up to 20% travel post-pandemic

Desired:

• Advanced degree
• Familiarity with consultative sales process in the analytics marketplace
• Familiarity with data platform technology integrations
• Experience dealing with complex customer organizations