Retail Sales Consultant, Full-Time (Houma, LA)

Job Description

CRAZY ABOUT TECH STUFF?
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HAPPY TO HELP OUT? Requisition #: 221100 Pub Date: 08/26/20 Apply Now Share This Job With a friend (or yourself)

Xfinity Retail Store Summary:

Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences

Position Summary

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

XFINITY Mobile

Core Responsibilities

- Provide superior customer service with all customer interactions.

- Deep understanding of XFINITY products and services; effectively inform and educate customers.

- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.

- Understand XFINITY products capabilities and how they outperform the competition.

- Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.

- Position devices, mobile devices and 3rd party accessories as part of core product offering.

- Set high standard by meeting or exceeding sales & customer satisfaction goals.

- Support store operations including inventory, equipment transactions and payment activity.

- Thrive in a fast paced, high-energy, rapidly changing environment.

- Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

- Complies with all operational policies and procedures and Comcast code of conduct

- Completes all courses in the training curriculum.

- Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

- Requires travel throughout the store to greet and direct customers, perform product demo at various stations.

- Drop-off and pick-up equipment for customers back of house.

- Other duties and responsibilities as assigned.

Key Qualifications

- High School Degree or Equivalent

- Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience

- Must enjoy interacting with people

- Committed to providing world class customer experience

- Warm & engaging - ability to develop rapport quickly

- Positive, “I can help you with that” attitude

- Genuinely curious about customer needs

- Solution orientated

- Strong communication skills

- Consultative selling approach

- Passion for technology

- Desire to learn

- Ability to excel in dynamic environment

HERE’S THE RUNDOWN

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. We’re giving mobile a makeover, and that means exciting new directions to push your career. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission (no cap on earnings). What are you waiting for? Show the world what you’re made of!

THE RIGHT STUFF

• High school degree or equivalent
• Generally, requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience
• Strong communication skills
• Consultative selling style
• Passion for technology
• Desire to learn
• Motivated to find solutions
• Be a people person
• Give a top-notch customer experience
• Warm & engaging – ability to hit it off right away
• Positive, “I’ve got to show you this” attitude
• Genuinely curious about customer needs
• Ability to shine in a dynamic environment