OSS Support Engineer Job stage 5

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Fancy for a challenge in System Administration operation? Join us! We are looking for an Engineer with proven experience in OSS Platforms and Applications! our team needs excellent experience supporting and managing Customer OSS Applications and Tools.

This position reports to an SDU Domain Manager, while providing technical support for sophisticated Multi-vendor and 3rd party OSS Applications (analysis, troubleshooting & fixing the issues reported)

You will be responsible for:

• Remote case handling and software change management, node integration on OSS system.
• Fixing issues and provide workaround solution.
• Provide technical service and support to our customers.
• Solving problems to stabilize and optimize customer networks.
• Configuration and integration of different nodes and solutions in new and live customer networks

Our ideal candidate must have:

• Good experience supporting OSS system.
• Proficient English
• Shell and SQL scripting
• System Administration of Linux/VMware environment.
• Virtual Machines (KVM),
• NAS, SAN concepts knowledge
• Databases (Versant, Postgress, MySQL)
• Experience with trouble ticket tools and process

Soft skills

• Negotiation & argumentation
• Planning & organizing
• Delivering results & meeting customer expectations
• Presentation & communication
• Working with people
• Applying expertise & technology

What's in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Mexico (MX) || || Mexico City || ServEng

Req ID: 424703