Implementation Consultant

Job Description

About Us Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like Buzzfeed, LinkedIn and Red Bull have chosen Alida, formally Vision Critical, as their secret weapon. Alida's unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time. Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram. Equally important to the success of our business are our people. We couldn't do what we do without our awesome Lider's and look forward to welcoming a new Lider, you to our Alida family. Join us and let's make a difference together. Implementation Consultant The Implementation Consultant is responsible for configuring SaaS platforms to meet client requirements. The Implementation Consultant plays a critical role in the success of the Professional Services team as an individual contributor driving successful software implementation and adoption. This role will work with various teams internally and externally, with a focus on rapid time to value and client enablement. Due to the nature of the work volume, this position is expected to manage multiple implementation projects in a deadline-driven, fast-paced environment.

Job Responsibilities

• Provide technical consulting and product expertise to customers enabling a comprehensive solution is delivered in a timely fashion
• Lead live customer sessions to deliver in-product training on configuration steps, instill best practices, and drive product adoption
• Consult with customers on platform customization options
• Respond to shifts in configuration scope and effectively manage client expectations
• Complete all required configuration elements necessary for platform launch
• Document custom configurations for internal support teams
• Follow QA processes to ensure a quality product is delivered
• Monitor and report on progress throughout implementations to ensure deliverables, budgets and timelines are met
• Address and escalate risks where needed
• Conduct implementation pilots for new platforms
• Consult, collaborate, and debrief with internal customer support teams
• Provide superior service that delights our customers

Desired Skills and Experiences

• Post-secondary educational degree
• Minimum 3 years of project management experience is required, and certification encouraged
• Proven ability to work in a cross-functional and fast-paced environment
• Excellent time management, organizational, and problem-solving skills
• Attention to detail
• Excellent written and verbal communication
• Strong problem-solving ability
• Ideal candidates would have a background in Software-as-a-Service systems

Ready to join our team? If you are customer and people centric and are interested in helping Alida deliver on its commitments and taking your career to the next level, we invite you to apply online now. Please note that due to the high volume of applications received, only short-listed candidates will be contacted. We know there are many options in the marketplace and want to sincerely thank you for your interest, and taking the time to apply to Alida. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Alida Job Applicant CCPA Notice at Collection Last updated: January 1, 2020. This Job Applicant CCPA Notice at Collection describes the categories of personal information that we, Alida Inc. and our corporate affiliates, collect about you as a California resident applying for a job with us, and the purposes for which we use your personal information. We recommend that you not disclose sensitive personal characteristics (e.g., religion, philosophical or political beliefs, or financial data) in your resume/CV or any materials you initially submit in support of your application. If you provide information about others (e.g., reference contact details), please first ensure you have informed them that you will be providing their information and that they are happy for you to provide it to us. When you submit a job application to us, we collect your name, contact details, education and work experience, contact details of your former/current employer, information about your educational background, your work and other professional experience, and any other information you voluntarily submit, such as the information you provide in an application form, CV or resume or public profile you share with us. We use these categories of information to determine your suitability for the role for which you have applied or for similar roles within the Alida group of affiliates, and contact you about your application if we have questions or would like to schedule an interview. If your job application progresses, we may collect information that you provide during any interviews with us and, subject to applicable law, through any background or reference checks we perform on you. We use these categories of information to further evaluate your suitability for the role for which you have applied or for similar roles within the Alida group of affiliates and decide whether to extend a work offer to you. If we extend an offer to you, we may request and collect additional information from you, such as proof of eligibility to work in country (e.g., a passport or visa), tax information, bank account information, benefits eligibility information and other information. We use these categories of information to take steps to start a work relationship with you. We may also use any or all of the above categories of personal information to comply with applicable laws and administer our compliance with such requirements (such as under employment and immigration laws), and exercise or defend our legal rights. In the event of a proposed merger, acquisition, sale or other business transaction involving our business or its assets, we may use your personal information in ways that support or give effect to the transaction. Job applicants who have a visual disability should please visit our accessibility plan page to request this Notice in an alternative format. Please see our Supplemental CCPA Disclosures at [email protected]. #LI-HK Apply for this job