Senior Manager, Recruiting Operations

Job Description

The Senior Recruiting Operations Manager plays a critical role across the candidate journey to ensure an optimized candidate experience, and Recruiting team efficiency coupled to strong instrumentation and reporting through the pipeline. In addition, the role is responsible for the management and development of Recruiting Coordinators.

On a daily basis, you’ll operationally assess how candidates are moving through the recruiting pipeline and diagnose where people or process are causing unnecessary delays. Your strong understanding for process tied to Greenhouse will allow you to propose and make needed configuration changes to reduce process friction and improve recruiter, hiring manager and candidate experience. Your analytical skills will be put to use on a daily and weekly basis to build and sustain dashboards and reports that will forecast hiring rates, time to hire, fill and start metrics, along with diagnosis of particular roles that are difficult. You’ll develop tools for managers and recruiters, such as playbooks and how-to guides that put everyone on the same page.

Working with executives, hiring managers and Finance leads, you will effectively drive approved hiring planning that is approved and aligned to needs. Your strong facilitation and communication skills will help unblock issues before they start. Outside of the company, you and your coordinator team will manage the employee brand presence via social media platforms with a focus on improving our reviews, NPS and overall brand persona. You will support the Director of Recruiting by maintaining a portfolio of projects across these different areas that focus on scaling the company via quality recruiting. This includes projects, tooling, budgeting and proposals for the team and for other departments. All of your efforts help exemplify our values and commitment to diversity, equity, inclusion and belonging.

About Recruiting at CircleCI

Building relationships is at the core of what we do. Our mission is to build out amazing teams, while providing a world class experience to anyone who expresses interest in CircleCI.

What you’ll do:

• Own creation and delivery of productivity dashboards that will closely measure and monitor all critical KPI’s to ensure the team is tracking in the right way to support the hiring demand from all stakeholders
• Direct reporting and development of RCs
• Streamline and align all scheduling processes across the org for efficiency
• Onboard all new RCs and training documentation
• Work with Head of Recruiting, Finance and Heads of Dept on Workforce Planning
• Work with Head of Recruiting to overhaul Recruiting Handbook and Manager Playbook
• Oversight and management of Greenhouse processes, permissions and templates
• Facilitate and streamline processes between HR, Recruiting, Facilities and IT
• Optimizing operational process flows

What we’re looking for:

• 2+ years in Recruiting Operations roles with increased responsibility
• Direct management experience with coordinators and entry level staff
• Track record of developing talent and high potential individuals
• Strong communication skills, particularly in the development of documents, guides, playbooks, executive summaries and presentations
• Demonstrable technical skills in building dashboards, reports and insights from candidate journey pipelines
• Recruiting data aficionado, adroit at developing insights, updating and curating data, and applying technical methods to sustain good data practices
• Greenhouse ATS competence for configuration changes and updates and ability to guide integration with Namely and other platforms directly or with consulting teams
• Great demeanor in building alliances and connections across the organization, at any level, contributing to our developing culture

How to apply

If you’re interested in joining the team at CircleCI, please send a resumé and cover letter describing what inspires you and why you think you are a good fit for the team. If you contribute to an open-source project, write a blog, or have a presence on the web (Twitter, Quora, Linkedin, etc.) we would love to hear about it.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those who are enthusiastic about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do work that excites you, we hope you’ll apply.

About CircleCI

CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by IVP, Sapphire Ventures, Owl Rock, NextEquity Partners, Scale Venture Partners, Threshold Ventures, Baseline Ventures, Top Tier Capital Partners, Industry Ventures, Heavybit, and Harrison Metal Capital. Learn more at https://circleci.com .

CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.