Stock Lead - SF Outlets (Livermore, CA)

Job Description

SF Premium Outlets - Livermore, CA | Retail Team | Reports to the Outlet Store Leader

Who is Allbirds?

At Allbirds, we’re on a mission to prove that comfort, good design and sustainability don’t have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

Where do we need help?

We’ve sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we’re taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission.

Who are we looking for?

The Stock Lead’s core purpose is to execute daily stock operations within the store and deliver an exceptional customer experience.

What does the job entail?

Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.

• Customers
• When on the sales floor, provide all customers with a high quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
• Foster high quality customer service across the team by modeling our standards and providing ambassadors with direction and coaching.
• When on the sales floor, successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
• Operations
• Maintain a productive and safe working environment throughout the stockroom, complying with all SOPs.
• Execute on all stock-related projects and tasks as directed by your Store Leader and Assistant Store Leader, including but not limited to:
• Receiving incoming shipments and identifying inventory improvement opportunities.
• Tracking and reporting carrier activity such as on-time deliveries and damaged boxes.
• Conducting quarterly full-store inventory counts, weekly cycle counts and daily reviews on negative on-hand inventory.
• Ensuring outgoing donation shipments are properly prepared and sent out on an appropriate cadence.
• Entering any defective products into the ‘Defects Log’ on a weekly basis.
• People
• Ensure all team members understand the goals for their shift and support them in achieving them.
• Model honest and effective communication when delivering and receiving feedback.
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.

What might describe you:

• 2+ years of retail experience, fashion or footwear is a plus
• 1+ years of retail managerial experience
• Connection to Allbirds's mission, vision, and products
• Strong communication and interpersonal skills
• Positive and enthusiastic
• Desire to learn and grow
• Reliable and punctual
• Able to work approximately 40 hours per week, including a minimum of one weekend day
• Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day

What we can do for you:

• Competitive hourly rate
• Health insurance
• Wellness benefits
• 401k retirement savings plan
• Paid parental leave
• Discounted products

Please apply with your resume and cover letter. We're excited to hear from you!

Diversity

Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

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