EUC / Desktop Engineer

Job Description

We are looking for Deskside Support / EUC for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

This opening may be filled at the following location(s): Blue Springs, MS

Responsibilities:

Provide L2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

Analyze, resolve, respond to, and document end user inquiries

Install desktop/Laptop software using approved tools

Troubleshoot operating system

Troubleshoot connection issues with LAN/WAN

Update tickets with accurate and timely records of work performed, and resolution detail

Maintain and contribute to a knowledge base

Coordinate hardware warranty repair

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating problem management issues

Perform additional tasks (end user/infra related) when required

Participate in projects and Strong understanding and skills in SLA, KPI Management

Experience / Knowledge:

Minimum 2-3 years of experience providing IT support services required, end user support experience preferred

Experience in factory/manufacturing environment desirable

Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation

Basic understanding of SCCM client troubleshooting

Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).

Extensive knowledge Windows OS and related configuration.

Basic knowledge of Servers, Switches, Routers, and Data Center related HW

Basic knowledge of Backup technologies

Ability to work in a team-oriented multi tower and vendor environments.

Ability to multitask and prioritize work, and

Ability to adapt to new processes and procedures

Ability to work in a fast paced environment.

Ability to handle and safeguard confidential information

Excellent oral and written communication skills

Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction

Ability to convey technical issues and material to non-technical end users and managers

High school completion is a must

ITIL and/or any other additional certification preferred

Physical Requirements:

Must be able to lift 50 lbs.

Must be able to lift equipment for ‘rack and stack’ services (server, router, switch, UPS devices, etc.)

Must be able to assist with team lifts of up to 90 lbs.

Ability to walk long distances within warehouses or manufacturing facilities

Will often work in dirty, dusty, hot or cold (beyond average room temperature) environments

Ability to climb stairs, ladders and/or use scissor lifts and safety harnesses

Some services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc.)

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.