Account Manager, EMEA

Job Description

Tripadvisor is looking for a smart, enthusiastic, and motivated Account Manager to join the Tripadvisor family to manage and develop our Key Accounts DMO & Growth partnerships in EMEA. The Account Manager will play an integral role managing the day-to-day operations while bridging communication and strategy between essential internal teams and our clients to deliver best in class client service and campaign performance.

Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.
We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.
Key Responsibilities
• Reporting directly to the Senior Manager of Account Management with a dot line into the Regional Sales Lead, the Account Manager is responsible for managing all aspects of the campaign across pre & post sale cycle to drive revenue growth and department goals
• Strategic partner to key internal stakeholders (Sales, Planning, Ad Operations, Marketing, etc.) and external clients & agencies translating advertisers business challenges & objectives to Tripadvisor’s digital advertising products
• Collaborates with AE to drive results for their clients and delivered revenue growth through ideating around new/innovative opportunities for new business and upselling/renewing existing campaigns and partnerships
• Provide best in class client services and project management as the main point of contact for all pre and post-sale activities across all digital advertising activity (direct, programmatic, custom content, etc.) including but not limited to:
• Liaises between client and internal teams to address client feedback on marketing proposals and media plans to ensure optimal plan that adheres to campaign parameters and KPIs included in the brief
• Manages all pre-launch communication between client and internal teams including but not limited to setting timelines for approvals, deliverable needs, asset management, creative & tag casing to ensure client satisfaction and a timely campaign launch
• Leads all post-launch communication including but not limited to aligning on KPIs/measures of success, troubleshooting tag or creative issues, delivery/analysis of campaign reporting, and gaining approval on optimizations to ensure full delivery and campaign success

Requirements
• Fluency in Spanish or other European languages a plus
• 4+ years (minimum) experience in digital media at an agency/client/publisher – understands digital concepts and is up to date on emerging ad formats
• Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including senior management
• Proficient in Powerpoint and Excel with an analytical ability is preferred
• Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
• 25% travel may be required

In addition, the ideal candidate will demonstrate the following competencies:
• Attention to detail with a high level of organizational skills & communication skills; experience managing operational tasks in a digital environment
• Flexible and open to change and new information; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment
• Ability to work with cross functional teams toward the common goal of driving revenue & client satisfaction
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
• Team player with the ability to manage up and across
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing and organized manner
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands