Network and System Administrator

Job Description

Coursera is a leading online learning platform for higher education, where 71 million learners from around the world come to learn skills of the future. More than 200 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs. Thousands of companies trust the company’s enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees and citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group. Coursera is looking for a capable, motivated Network & System Administrator to monitor, configure and maintain our network and systems. We run a fast-paced, but casual office, in a supportive atmosphere. As part of a small IT team, you'll wear lots of hats and gain plenty of valuable experience. The role will be responsible for maintaining the health of our global network infrastructure, by monitoring, patching, and making any changes or upgrades needed. Partner with the senior IT administrators to provide solutions to maintain critical system backups and network / system redundancies. Act as an escalation point to help desk for infrastructure related issues to insure a superior experience for our clients. This is a hands-on position and will be executing detailed project initiatives in order to build Coursera’s IT infrastructure and team. Check out life at Coursera on The Muse!

Your responsibilities:

• Design, develop, install, and maintain network infrastructure, systems, tools, and applications Network: Palo Alto Firewalls, Cisco Meraki, Aruba Wifi, AD, VMWare Virtualization and cloud apps such as (Jamf, Logic Monitor, Slack, Zoom Design, configure, implement, and maintain system security strategies, policies, and procedures
• Resolve system emergencies with significant impact on the integrity of user data and systems
• Establish software/hardware standards systems policies and procedures and engage in long-term strategic planning with regard to network and systems development and integration
• Monitor and analyze resource usage to recommend/develop enhancements to network and system capabilities and performance
• Use of automation, orchestration and scripting tools to manage existing and future systems
• Document systems infrastructure for users, support and consulting personnel, and developers
• Lead and manage on Ad-hoc IT projects as required

Your skills:

• Networking background with good knowledge of networking equipment and protocols (Cisco, Palo Alto Networks and Aruba)
• Hands-on experience with Windows AD directory, Group Policies, FileSharing, PowerShell and Windows Server environment
• Knowledge of and up-to date security trends and best practices
• Experience with complex multi-system platforms and vendors, along with coordinating multi-system and computing environments in independent computing facilities
• Skilled developing/implementing a business continuation and disaster recovery plan
• Experience deploying and maintaining VMware Vsphere infrastructure
• Working knowledge of monitoring tools (Nagios, LogicMonitor or similar)Some knowledge of AWS services (EC2, S3, Storage gateway, IaaS automation tools)
• Basic ability to program in a mainstream language (Python, Linux shell, Perl, or other scripting tools)
• Ability to handle multiple projects at the same time while demonstrating strong conceptual, logical and problem-solving skills
• Excellent verbal and written communication skills paired with the ability to convey complicated technical issues in an easy-to-comprehend fashion to non-technical staff.
• 5+ years of relevant experience

If this opportunity interests you, you might like these courses on Coursera:

• System Administration and IT Infrastructure Services
• Linux Server Management and Security
• Operating Systems and You: Becoming a Power User

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]. Please review our CCPA Applicant Notice here. Apply for this job