Helpdesk Support Engineer

Job Description

Thomson Reuters Special Services, LLC delivers a comprehensive suite of solutions designed to help professionals achieve mission objectives, address uncertainty, and identify and manage risk. We leverage Thomson Reuters’ market-leading solutions to help our clients perform intelligence collection and analysis, cyber security, threat finance, insider threat detection, and risk management.

Position Summary

TRSS is a small, dynamic, technology-heavy, security-focused environment where members of the IT team contribute in a variety of areas. All team members perform helpdesk support for onsite and remote employees, help maintain various network systems, and contribute to the implementation of new systems. After hours support and system maintenance is required at times. This position will primarily support Windows-based systems and networking. Linux, VMware and Cisco skills are a big plus. Cloud systems (AWS, Office365) and automation/scripting are also very useful.

Responsibilities

• Day-to-day desktop and phone support for onsite and remote users – core hours 9-5, M-F
• Provisioning user laptops and phones and the associated accounts
• Troubleshooting networking issues such as VPN connection problems
• Work well both independently and with teammates
• Communicate well with users and teammates
• Research solutions to problems and document solutions
• Assist in project work from LAN maintenance to office expansion and more
• Perform after-hours maintenance and support as needed

Required Skills

• Support Windows 10
• Support Office 2016 and 365 suites including Exchange-based e-mail and Teams chat
• Support Apple iOS devices and mobile device management (Microsoft Intune)
• Support Amazon Workspaces and other virtual machine scenarios
• Handle tickets, inventory, and helpdesk-related documentation
• Able to follow detailed procedures
• Able to manage time
• Active Directory user and computer account management
• Bachelor’s degree in computer-related field or equivalent experience
• Minimum of three years IT-related experience
• Excellent customer service and communication skills

Bonus Skills

• Amazon AWS and Microsoft Azure management
• VMware vSphere virtualization suite and VMware Workstation
• Strong security background including endpoint and network firewalls, antimalware software, security baselines (STIG, CIS, etc), application whitelisting
• Linux, Apache and Tomcat management
• PowerShell scripting
• Linux shell scripting
• CS/Programming background to facilitate communication with and support of DevOps team.
• System monitoring (Nagios)
• Cisco switches and routing
• Database management experience

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .