Warehouse Area Specialist, Client Experience

Job Description

About the role

We are looking for bright, kind and goal oriented Warehouse Area Specialist, Client Experience (CSR), who is passionate about delighting our clients and building an amazing culture. This position partners with the larger Client Experience (CX) team of agents in Austin and San Francisco to answer questions and resolve any client concerns. The day-to-day work activities include processing problem returns and responding to client inquiries in our client experience ticketing system, Zendesk.

You’re excited about this opportunity because you will...

• Become a subject matter expert in client-related issues within the warehouse. You will gain expertise and precision in your daily tasks (i.e. resolving exchanges, item inquiries, undeliverables, mis-shipments, address errors, customer-owned goods, etc.)
• Get the opportunity to flex your problem solving skills by identifying opportunities for process improvements and partnering with other CX agents to make processes more productive and efficient.
• Partner with all departments in the warehouse to assist with tasks, questions, and support to ensure a good flow within daily operations.
• Do something different everyday! No two days will be the same.
• As the team grows, you’ll develop a close partnership with other CSR counterparts within the warehouse as you determine your daily workflow and responsibilities.
• Champion innovation by finding ways to do things more efficiently, ask client-centric questions, and work through challenges and obstacles.
• Understand how your role impacts other individuals and departments.
• You thrive in an environment where autonomy and responsibility are granted and expected.

We’re excited because you...

• Are Bright, Kind, and Motivated by Challenge and embody our values of Partnership, Integrity, Innovation, Authenticity and Responsibility.
• Welcome and provide high-quality feedback because you see it as crucial to being your best self.
• Are able to effectively multi-task in a fast-paced work environment.
• Are enthusiastic about managing change in a rapidly growing and evolving company, and championing our unique Warehouse culture.
• Are passionate about delighting customers and finding unique ways to solve problems.
• Have prior experience working in client-focused roles.
• Have stellar written and verbal communication.
• Enjoy working with other Bright and Kind people who are Motivated by Challenge and appreciate each other’s contributions; are willing to help out wherever is needed; and who take pride in quality work.
• Have a consistent eye toward improvement along with the ability to roll with regular system and process changes.
• Work in close partnership by sharing knowledge and information with the larger CX and Warehouse teams.
• Have strong time-management skills and the innate ability to self-motivate.
• Have top notch organizational skills and a strong attention to detail.
• Have experience with spreadsheets and Google Docs and are excited about learning new systems and technology.
• Are energized by being in the action -- you’ll be on your feet 8-10 hours a day, walking, bending, lifting up to 25 pounds that keep your body in constant motion.
• Have a high school diploma or equivalent (preferred).

You'll love working at Stitch Fix because...

• Medical, dental and vision benefits that kick-in on your first day of employment
• Currently hiring for 1st shift (our warehouse is open M-F 7 a.m. to 3:30 p.m.)
• Paid time off on holidays
• Temperature controlled warehouse
• Amazing work environment with free snacks/beverages and fun monthly events
• Full-time opportunities only
• Currently have nurses on site and are performing temperature checks for safety

We are an equal opportunity employer seeking individuals who value and will support a friendly, team-oriented and drug free workplace. Applicants may be required to submit to a criminal background check an drug screen prior to commencing employment.

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