ADM Delivery Manager

Job Description

Location: Plano, Texas

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Our Exciting Opportunity:

The Application Development & Maintenance (ADM) Delivery Manager will take ownership of the customer relationship responsible for ensuring the accurate delivery of Services as specified in the ADM contracts & frame agreement services. Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements, Chip in to P&L of the business dealing with single ADM contracts and agreement services. Seek & identify new opportunities and make continuously cost efficiency.

In This Role You Will:

• Perform Contract fulfillment and Customer Management
• Manage a cross functional offshore onsite team spread across 7+ locations
• Assess Risk and Service Management
• Perform Quality Management
• Manage delivery across various phases : Planning, Build, unit testing, SIT/UAT, Release Management, Configure Management, Deployment Support,
• Manage daily handover meetings between offshore and onshore to supervise the progress on results
• Application Maintenance and L3 support.
• Conducting governance meeting ensuring better delivery, reviewing important metric & SLA and planning flex resources and capacity distribution for next quarter.
• Conducting TG2/SDP3 with Account for any Business case emerged as additional scope.
• Responsible for Quality Management, ensuring compliance to ADM Success Factor Review (SFR).
• Conducting Customer feedback using Ericsson Standard CPE used for project Evaluation.
• Implement and utilize key delivery metrics to lead and guide team.
• Working as Customer Fulfilment Responsible for contract execution, associated risk and ensuring alignment with financial contract governance
• Generate add on sales with identifying new opportunities

To Be Successful in This Role You Will:

• Have 10 years of IT experience with at least 2 years in handling IT solutions
• Have 5 years of previous Technical Program Management experience
• Knowledge of Ericsson & 3PP BSS Products Portfolio (EOC, ECM, BSCS, Tibco, SAP, EMA, EMM)
• Demonstrated experience having led software development projects using Agile-based methodologies.
• Previous experience of E2E Solution Architect for Similar scope.
• Must have worked in Offshore Onsite Model
• Team leadership, able to lead matrix organization

What ́s in it for you?

Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Come, and be where it begins.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson’s legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act. For more information, visit https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf.

Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at [email protected] or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

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