Sr. Partner Success Architect

Job Description

Sr. Partner Success Architect
Customer Success | East Coast or Central US - Remote

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
The Sr. Partner Success Architect's focus will be collaborating with partners to provide guidance on how best to develop, evolve and expand their internal Solution Architects. This will include assisting in actual projects and shadowing the partners internal Solution Architects as well as creating plans for enablement approaches to improve and accelerate the development of more Solution Architects for the partner. The goal is to improve customer impacts and outcomes for projects the partners engage in as well as accelerating the expansion of highly qualified Solution Architects at the partner.

This position reports to the Director, Partner Success.

Responsibilities

• Assisting Partner based Solution Architects in the overall application design that translates business needs to technical requirements
• Develop architectural competence for the entire DocuSign Agreement Cloud solution.
• Ability to articulate an enterprise solution architecture (functionally) for the entire DocuSign Agreement Cloud solution.

Basic Qualifications

• 12+ years of consulting or related technical experience

Preferred Qualifications

• BS in Business, Com Sci, Engineering or equivalent in work experience
• Strong communications skills
• Direct experience as a Solution Architect
• Experience in SAAS
• Experience in SI Partner Alliances
• Experience in creation of SI Partner Program
• Capacity to work on cross-functional projects

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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