Insurance Claims Specialist

Job Description

WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 80% of US households with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Postmates is looking for an Insurance Claims Specialist to support our Legal and Finance teams with tracking and responding to insurance claims reporting, and case management. The ideal candidate must be detail-oriented, efficient, and organized. Prior insurance experience is required, ideally with auto insurance claims, with an understanding of injury and property damage claims.

Your primary responsibility will be to assess incoming reports of collisions reported by members of our Fleet, third parties, and/or insurance companies. You will also work collaboratively with our Trust & Safety team to review theft and property damage claims and submit to our Account Payable to the team for payment. Your role will require high levels of independent work and resourcefulness, but you will also need to work collaboratively and take direction easily. A sense of humor is always a plus as we deal with escalated scenarios.

YOUR RESPONSIBILITIES

• Ensure timely and appropriate investigation, evaluation and reporting of claims
• Oversee entire lifecycle of assigned claims in accordance with established claims handling strategies
• Work directly with TPA and broker to investigate and expedite claims
• Work cross-functionally with all support departments to investigate collision and Worker Compensations claims.
• Actively participate and drive improvements
• Help develop and implement product and Help Center changes to ensure a positive user experience when collisions occur and promote self-service on our platform
• Manage and oversee the DocuSign, Google/ Excel spreadsheets, and Box Folders to ensure streamlined classification.

OUR REQUIREMENTS

• 3+ years in insurance claims management, Trust and Safety, Fraud, Risk Management or related role
• Highly organized, analytical and comfortable in high volume claims environment
• Excellent listening, communication, verbal, and writing (documentation) skills
• Experience handling high priority escalations and working cross-functionally in a timely manner to provide resolutions
• Positive outlook and optimism in the face of challenges and negative situations
• Ability to maintain a high level of confidentiality
• Ability to balance attention with swift execution
• Not afraid to roll up your sleeves and work on the day to day cases
• Additional proficiency with Google Apps, Box, Microsoft Office, Zendesk, and DocuSign
• Comfort in a fast-paced environment, subject to rapid change and uncertainty
• Enthusiasm for Postmates

OUR PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent work experience.

YOUR BENEFITS

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive salary and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.