MITO Solution Architect

Job Description

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society ́s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

BMAS IT Managed Services operates a tools program called Management of IT Operations (MITO). MITO is an open source tools framework which allows our MS operations teams to deliver their services rapidly and efficiently. The focus of the tools is the management of IT domains, including Ericsson DBSS and Cloud domains, applications, infrastructure and third-party IT systems.

We are now looking for Solution Architect in delivery team. This job role is responsible for supporting any of our global customers end to end (Pre-Sales through Acceptance). SA is technical responsible for OSS Service Assurance solution design and execution on client engagements, managing one or more MITO delivery projects, developing, coordinating and delivering all aspects of customer needs as per required scope and blueprint

You will,

Support the following systems and functions:

• To work with MS IT Delivery operations team, CU and MA teams to understand the requirements around monitoring, service management, automation, MS ways of working, contractual SLAs, Access/connectivity requirements, etc and define the tools solution covering these requirements.
• The Solution Architect’s main tasks are to define the solution, design and lead the team for implement, configure, integrate, test and deploy.
• Analyze the requirements, Design the solution and deliver the quality OSS solutions enabling efficient end user monitoring, trouble shooting and fault restoration for IT service assurance
• Other tasks are to participate in pre-studies, product selections, and setting system requirements on Ericsson developed and sourced products to secure the quality of and simplify the integration.
• Providing advanced technical support and advice to others on engagement/program during pre-study, solution design and implementation.
• Participate in customer projects, handling scope, risks, changes and customer expectations
• Define, manage and verify solutions in customer projects, including handling and management of thirdparty products and suppliers.
• Leading team members, third parties, and technological counterparts in client organizations in the integration of technological methodologies and components of projects.
• Ensuring and being accountable for the technical integrity of the design, in accordance with the clients' requirements.
• Developing and assisting in the development of rapid prototyping demonstrations.
• Managing day-to-day technical program or segment activities, including relationships with the client, managing and reviewing assigned consulting staff.
• Developing and delivering client and internal technical presentations.
• Identify and promote new business opportunities
• Contribute to Organizational initiatives & activities like Proof of Concepts, Training, Technical interviews

To be successful in this role, you must have:

• Experience in multi-vendor / multi-technology / multi-customer integration to NMS/OSS for IT service assurance and
• Should be able to customize the Service Assurance solution based upon the customer requirements and provide the solutions.
• Familiarity with alarm correlation scenarios, root cause analysis, automation and self-healing.
• Experience with SNMP, Corba, JMS, ASCII, Webservices, etc.
• Good Understanding and experience of Agile delivery model.
• Experience in Zabbix, ELK, Grafana, CMDB or equivalent tools.
• Expertize in python/perl/shell scripting, Java, Javascripting, CSS, HTML, XML and Database.
• Knowledge of Open Source ike WildFly, Apache Camel, Drools, Jenkins, Docker
• MySQL knowledge and experience would be an advantage
• Should be able to support presales activities including pre-studies and high-level solutions
• Mentor and groom Solution Integrator/New Joinees so that they could implement projects independently with little handholding
• Knowledge in automation utilities like Selenium, Enable, UIPath and BluePrism would be an advantage
• Documentation - document the implemented solution and support the customer with the needed competence development to be able to use the solutions
• Negotiation Skills and good cultural awareness.
• ITIL knowledge and Managed Services projects experience is strong plus
• National/International travel readiness on short term basis (few weeks during projects phases)

Key Qualifications:

Education: academic degree minimum on bachelor level within relevant area, engineering (IT, telecom

Minimum years of relevant experience: 7 - 9 years of Telecom/IT experience in design, implementation and deployment of IT service assurance systems or NMS/OSS – fault, performance, and reporting solutions

What's in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.