Customer Success Operations Manager

Job Description

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to onboarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Customer Success Operations Manager to join our team!

As the CS Ops Manager you will act as a technical expert in managing the Customer Success technology stack. You'll be responsible for handling the data modeling process and maintaining existing workflows all while building out new functionality and helping to shape the strategic plan for the CS team. You will work cross-functionally with our Account Management, Data, and Marketing teams, own the data hygiene and clean-up process and help us run more efficiently.

Who will love this job:

• A data enthusiast – you have a knack for telling stories using data and use it to guide your decisions
• A problem solver – you identify new ways to improve the team and quickly jump in to provide a solution if something looks off
• A facilitator – you enjoy leading cross-functional projects, working with stakeholders across the entire organization
• A technical communicator – you're able to distill technical concepts into digestible formats for non-technical audiences

What you’ll do:

• Develop a Gainsight roadmap in partnership with Greenhouse leadership with a focus on scalability and customer retention
• Collaborate cross-functionally with our Data Team and Marketing Team to prioritize projects and execute on deliverables
• Support an operational flow to complete new builds in Gainsight and roll-out content to the team
• Build strong relationships with the Customer Success and Account Management teams to best understand their needs and optimize tools to support them
• Deploy scalable processes and rules to ensure data hygiene, process compliance, and clean reporting

You should have:

• A background in customer success/customer experience
• Experience developing systems and processes for customer-facing teams
• Familiarity with Gainsight or Salesforce
• General database and SQL skills
• Strong written and verbal communication skills
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Who we are:

At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, flexible vacation, commuter benefits, a 401(k) plan and a paid parental leave program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.