HPE GreenLake Client Manager - Customer Success / Services Delivery

Job Description

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future – one big idea at a time. You’ll support our customers by consulting on our Greenlake Service solutions and become a trusted partner. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready for your next opportunity and to grow with us?

Sound like you? Then we have the right opportunity - we are looking for an Account Manager within HPE Greenlake to join us!

How you’ll make your mark:

At the core of HPE’s consumption based solutions strategy is the HPE GreenLake service portfolio. HPE GreenLake is the consumption-based solution to provide customers with an on-premise cloud experience.

As a GreenLake Client Manager your role is to manage GreenLake deals throughout their life cycle. You are managing the long term relationship with our customers providing them with business outcome.

As a Client Manager, you are responsible for the account throughout the life cycle of the customer agreement, and therewith owning business growth, P&L, customer loyalty and service delivery.

By leading the internal delivery organization and delivery partners you have a big impact on the success of HPE. You establish relationships with customer/partner at all organizational levels and you are able to interface with senior levels in internal and external groups. You will build excellent relationships with key decision makers at the customers and built your internal stakeholders to ensure a successful long term relationship. Team work is key in HPE, you will be working with people in France but also engaging in multinational teams.

Your success as a Client Manager will be measured on the following success criteria:

• Business Growth: new business order growth/revenue ownership, identification of new revenue opportunities, contract renewals
• Profitability: Ownership of account profitability, cost optimization, recovery planning
• Operations: Drive SLA achievement, drive customer satisfaction. drive optimization and innovation
• Customer loyalty: Drive Net Promotor Score (NPS), apply multi level governance

The Client Manager will report into the Northern Western Europe HPE Pointnext Services Business Unit and work in close collaboration with the Country PointNext Services leader in France.

About you:

Fluent in French & English.

A Degree (Ecole de Commerce/Ecole d'Ingénieur, MBA advantageous) is required, as well as several years of experience in a role, managing Managed Services-like services in the IT market preferably enterprise infrastructure, cloud or services. You have experience in managing deals throughout their life cycle in complex matrix organizations and have a proven track record of building strong customer relationships up to C-level. You identify yourself in words like creative, adaptive, empathic, credible, analytical, structured, hands-on, independent, collaborative and persistent.

If you have a background in between Sales & Professional Services Delivery related to Cloud Infrastructure, we would like to hear from you!

General information:

We now live in a consumption world; we consume music, TV shows, groceries, accommodation, air travel, and much, much more. According to IDC, “By 2020, consumption-based procurement in data centers will have eclipsed tradition procurement through improved ‘as a service’ models, thus accounting for as much as 40% of enterprises’ IT infrastructure spending.” That goes for businesses too. Whether it’s real-time analytics, connecting devices at the edge, or protecting apps and data—your customers now widely prefer to consume the outcomes they want, when they want them, and pay only for what they consume.
With HPE’s consumption solutions, customers now have a choice to benefit from a consumption model while keeping the benefits of an on-premise solution in terms of security, latency and compliance. With this, their world will be hybrid – some workloads will move to the public cloud, some will stay on-premises or hosted. HPE Pointnext Services guides our customers in the right direction, advises them on the right mix, work with the customer on the migration and ensure a smooth future model where they manage their business in a hybrid, multi-cloud environment.

More information about HPE Pointnext Services, Greenlake and our Transformation Services can be found on:

https://www.hpe.com/us/en/services/pointnext.html
https://www.hpe.com/us/en/services/it-consumption.html

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world ́s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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