Delivery Analytics Solutions Consultant (Remote)

Job Description

Moogsoft is the creator of Moogsoft AIOps - a next-generation approach to IT Operations and Analytics driven by real-time machine learning. Moogsoft AIOps helps Enterprises & Service Providers deliver consistently excellent customer experiences, regardless of the underlying complexity or dynamic nature of the supporting infrastructure. Moogsoft is seeking an experienced professional services consultant with an extensive background in ITSM and ITOM. You will be part of a high performing team of consultants who work and collaborate remotely to design, install and configure the Moogsoft AIOps solution for our global enterprise customers. You are passionate about guiding your customers through successful deployments. The ideal candidate is a self-motivated, continual learner with a proven track record in professional services who thrives in a fast-paced, evolving environment.

You will...

• Lead and/or participate in discovery sessions with customers, pre-sales engineers, and other Moogsoft teams to understand the customer's business objectives and system requirements
• Provide consultative guidance to customers to help them understand and achieve rapid time to value from their Moogsoft AIOps solution
• Work with Moogsoft engineering and professional services to design the solution that best meets the customer's requirements
• Lead the hands-on building of the solution leveraging core Moogsoft configuration capabilities
• Lead testing to ensure the solution performs as designed
• Lead customer training sessions
• Support customers through the go-live process and play a key role in promoting solution adoption
• Work with the PMO to understand assigned project responsibilities and keep your projects on budget and on schedule, communicating effectively and in a timely manner to identify and resolve any issues that arise
• Effectively manage scope, based on documented requirements
• Work on-site and remotely with customers, both individually and in teams
• Present and articulate advanced product features, benefits, and overall product solutions

You have/are...

• A BS degree in Computer Science or equivalent work experience
• Extensive ITSM/ITOM domain knowledge
• Experience leading workshops to discover and document business processes and workflows
• A focus on business services management and business outcomes
• The ability to define and implement SLA measurements
• The ability to assist customers during their process transformation/improvement to support our AIOps model
• Experience configuring and/or integrating with ITSM solutions such as BMC Remedy, ServiceNow, Cherwell, and CA
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Able to troubleshoot complex applications using log files and other Linux-based diagnostic tools
• Strong presentation skills and can communicate professionally in written responses to emails, customer interactions, and when submitting reports
• Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
• Able to travel up to 50% of the time once travel restrictions are lifted

Moogsoft Perks and Benefits:

• Flexible vacation and sick day policy
• Competitive salary, 401(k) plan and equity to all employees
• Attractive benefits package, including health and dental coverage
• Pet insurance, preferred pricing
• Opportunity for career development in a fast-paced, progressive company

Moogsoft is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Apply for this job