Digital Experience Consultant

Job Description

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Summary:

Acquia is seeking a Digital Experience Consultant to provide technical and enablement expertise to customers. You will be a dedicated advisor to several high-value customers. You will understand their business needs, offer ongoing guidance about Acquia’s Marketing Cloud products including personalization, email marketing, and customer data platform. As an ongoing advisor, you will run onboarding sessions, recommend best practices, and help customers resolve technical issues. The ideal candidate has a broad and deep background in marketing technologies, specifically web personalization, email marketing and customer data platforms, and a rare blend of technical and customer relationship skills.

Requirements:

• Understand a customer’s business context and goals as well as influence their digital marketing initiatives
• Ensure successful configuration and onboarding for Acquia Marketing Cloud products
• Provide troubleshooting on marketing cloud technical topics
• Provide strategic guidance on topics such as web personalization, email campaign, and customer data best practices
• Connect customers with other subject matter experts within Acquia and beyond
• Serve as your customers’ advocates on internal Acquia teams
• Communicate with customers with clarity and courtesy – verbally, in writing, and via other communications tools such as video conferencing
• Efficiently juggle multiple requests from multiple customers
• Collaborate with other team members on technical and customer service challenges
• TBD - Travel to customers locations for onsite visits (varies depending on location, but usually 1-3 days per month)

Skills and Attributes:

• Experience with marketing technologies such as web personalization, email marketing, and customer data platforms
• Experience with Drupal site and application architecture
• Proven record of providing customer relationship management with excellent customer satisfaction
• Understands why user experience design is an important part of a great customer experience
• Looks at digital marketing opportunities through a “data-first” lens
• Seeks to identify, analyze, and solve problems systematically rather than solely by intuition or instinct.
• Understands the concepts of JavaScript and CSS and how these coding languages work with SaaS marketing products
• Knowledge of Google Tag Manager and how it works with SaaS marketing technologies
• Passion for marketing, and for helping Acquia build lasting value for customers
• Strong problem-solving skills, initiative, and the ability to thrive under pressure
• Ability to efficiently prioritize a large number of competing requests
• Performs work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work
• Excellent interpersonal, team cooperation, and communication skills
• Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Preferred Qualifications:

• 1-5 years of experience
• Experience with personalization - email and customer data platforms
• Consulting or customer service background
• Experience delivering marketing solutions to large enterprises (Fortune 500, multiple government agencies etc.)
• Bachelor's or Master's degree

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.