IT Support Specialist

Job Description

Contentsquare is a dynamic SaaS technology startup based in Farringdon seeing explosive growth following $190 million of funding. Recognised by Gartner as one of the four most innovative ecommerce technologies in the world, and Wired Magazine as one of Europe’s hottest startups, Contentsquare is a Digital Experience Analytics Platform helping brands to create better experiences online. We work with 600+ clients globally including Unilever, L'Occitane, GoPro, Hertz, Avon and Club Med to empower their teams with behavioural insight. Contentsquare is looking for a full-time IT Support Engineer, you will work in our London Office and be part of the corporate support team reporting to the IT Support Manager, also based in Paris. You will be responsible for North Europe support: 80% UK and 20% in Germany.

Employees assistance and support

• You are in charge of the day-to-day technical support in the office
• Providing technical assistance and support (level 1 and 2) for issues related to computer systems, software, and hardware
• You will be an administrator on our main tools (Gsuite, Jamf, Onelogin, etc...)
• Laptop installation and maintenance
• Network maintenance, switch and access point installation, VOIP phones installations
• Technical assistance for the corporate events-
• Forming employees to best practices
• Comfortable with SaaS software

Inventory and assets management

• Storage management: you will maintain a constant stock and enough supplies
• Budget management purchases: choose and provide adequate devices to the employees

Knowledge management

• Helping in the building of the corporate IT Knowledge database
• Writing of procedures

Desired Skills and Attributes

• Ability to troubleshoot common hardware/software issues-Knowledge with Gsuite, Jamf, and familiarity with a ticketing system
• Proficiency with Windows and Mac OS X operating systems
• A basic understanding of computer networking DNS, DHCP, TCP/IP
• Attention to detail
• Ability to work individually and collaboratively
• Comfort taking ownership of projects and showcasing key accomplishments
• Strives for continued learning opportunities to build upon craft
• Excellent interpersonal skills and a service ethic
• Ability to work quickly and independently in a fast-paced start-up environment
• Ability to accept feedback and constructive critique positively
• Extremely strong and demonstrable work ethic
• 1-2 years of IT support experience with proven results

Nice to have

• Knowledge in Scripting and API

Other Requirements

• You may be required to go to our Munich Office 2 days a month

As well as the opportunity to have a tangible impact on the success of the global business here’s what else we offer: - Plenty of opportunities for training and development - Flexible approach to working hours and holidays - Attractive people care approach with good health insurance, and French family care policy after 1 year of employment - Fun office culture with regular socials and perks ranging from go-karting, junkyard golf and rooftop curling to in-office massages, basement jazz trips, brie and boardgame evenings and movie nights - An office fully-stocked with (decent) coffee, breakfast, fruit and snacks (plus a regular supply of chocolate hobnobs) - Travel opportunities to our global offices for onboarding, the Hackathon, and our annual worldwide kickoff trip Apply for this job