OSS Transformation Manager

Job Description

Functional Area : Service Delivery

Location: Shah Alam, Malaysia

Background Check: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society ́s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Job Summary:

Operations Support job role performs support for operational activities performed within local operations which perform field services, ensuring local teams have the necessary (human) resources, training, processes, tools and systems to carry out their activities with the adequate level of performance.

This job role is responsible for the following activities:

• Overall Operation Support System solution architecture, design, integration and management for all Ericsson tools and solution, MSDP or locally hosted tool.
• Define a best in class service for Manage Service tools for seamless integration with existing networks and systems, with little interruption to the business.
• Ensure that new tools and integration are compliance and compatible to support AS-IS design and expandable for future upgrade/expansion.
• Act as a design authority for the technical team and perform solution holistic review for customer engagement.
• Share best practices and become point of Tool consultation for team and Organization.
• Champion and Subject Matter Expert of Ericsson Operation Engine (EOE) concept and plan implementation.
• Drive Tools and Process automation initiative for Continuous Improvement and Value for Money for Ericsson and Customer.

Traits as Technical & People Manager:

• Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
• Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
• Apply deep knowledge of trends and activity to drive continuous improvement.
• Build lasting relationships across a diverse network.
• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
• Manage diverse teams within a highly inclusive team culture where team members feel supported, respected and engaged.

Job Requirement:

• Degree in IT or Engineering discipline.
• 10 years of relevant OSS/BSS technology in Telco or IT environment.
• Expertise in OSS/BSS business processes, frameworks and methodology, technical platform, applications and software.
• Hands-on skill of OSS/BSS management system design, development & administration, also with deep understanding of software development life cycle management eg. Waterfall or Agile is an added advantage.
• At least 3 years of experience leading a technical assessment and developing a roadmap to migrate any OSS/BSS Solutioning.
• Must have experience successfully leading complex technical engagements and teams, throughout the entire project lifecycle, with team sizes ranging from 4-10+ resources.
• Experience with budgetary responsibilities related to projects or resources, department Capex and Opex planning & expenditure.
• Excellent and pleasant interpersonal and communication skills.
• Demonstrated ability to write clearly and in a manner that appeals to a wide audience.
• Proven experience effectively prioritising workload to meet deadlines and work objectives.
• Drive, internal and external stakeholder’s management and results oriented.

What's in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson Malaysia has been Great Place to Work - CertifiedTM in 2020.

What happens next once you apply?

What happens next once you apply? Read about the next steps here

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For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.