Senior Software Engineer (Full Stack)

Job Description

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Senior Software Engineer (Full Stack)

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Job Description

Senior Software Engineer

Khoros owns multiple applications in the Care space that helps brands meaningfully engage in real-time digital and social media customer care that nurtures customer relationships and boosts satisfaction. We work in small startup-like teams and love delivering value to our customers through shipping code.

For more details, read about our Care platform

Senior Software Engineer

It’s your chance to make a mark in the Care space by working on products that customers love and build new features that make an impact. We take customer satisfaction and renewals seriously, so a big part of your role is to also ensure that what you do is of high quality. The job is to start working on our Care product line and help redefine how brands watch customers in their digital journey and create the right interventions in each step of their journey.

As a Senior Software Engineer you will play a pivotal role in making different solutions of our Care product line highly successful, by leveraging your expertise to implement and maintain complex features while ensuring quality, high-availability and continued innovation. The initial step is to work on our Manage View product and later expand to other products within the Care space.

Responsibilities

● Deliver on the product roadmap

● Mentor Engineers in the team

● Assist/help Lead/Manage with technical planning

● Build software that works well (quality), stable and secure

● Improve code quality by applying the SOLID design principles

● Write unit tests for all new code

● Perform extensive code reviews

● Work with Product Manager to suggest innovative ideas that lead to feature enhancements

● Participate in an on-call rotation and incident management

You are

● An engineer with BE/BTech in Computer Science or equivalent degree

● A person with 6+ years of experience in building enterprise grade products

● A strong understanding of microservice architecture

● The ability to design, develop and implement scalable, elastic microservice based platforms

● Well versed with one or more of these technologies:

○ 5+ years of experience in Java

○ 2+ years of experience in JavaScript and React

○ 2+ years of experience using AWS Services (DynamoDB, ECS, SQS and Kinesis)

○ 2+ years of experience using Elasticsearch

● Experienced in one or more of these technologies:

○ SASS, LESS or similar CSS preprocessors

○ Building large scale user interfaces with ES6, Webpack and Babel

● An engineer who writes testable and modular code

● Someone who understands git, pull requests and good software development practices

● A programmer with a good understanding of Social media domain (nice to have)

● A believer in being Agile and not just doing Agile

You believe

● Technology has the potential to influence users in ways unimagined in the past

● Programming is not just about writing code, it is about solving user’s problems

● Engineering does not stop at just coding, it’s a journey of the code from your machine to achieve what you wanted the code to achieve

● Engineering is about getting things done, incrementally and optimally

● Team members learn from each other

● Autonomy is awesome and love contributing to product

About Khoros

Formerly Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions everyday. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

Skills & Requirements Qualifications At Khoros, we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.