QA Manager / PI Manager

Job Description

Company Overview As a global leader in licensed sports merchandise, Fanatics is building the leading global digital sports platform and changing the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through an innovative, tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy. Operating multi-channel commerce for the world's biggest sports brands, Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in flagship stores, in stadiums or on-site at the world's biggest sporting events. Through Fanatics’ innovative commerce capabilities and cutting-edge tech platform, the company has assembled one of the best databases of fans globally which is now being leveraged across the broader sports ecosystem to build new, large-scale digital sports businesses outside of merchandise. Fanatics is the majority owner of Candy Digital, a next generation digital collectibles company that is partnering with prominent sports properties - including MLB and MLBPA - to build an official NFT ecosystem where fans and collectors come to purchase, trade and share officially licensed NFT’s. Additional ventures that will build out Fanatics’ footprint across the broader digital sports landscape will be announced in the coming months. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs. In addition to e-commerce, the capabilities of Fanatics include omnichannel-integrated physical retail operations across a broad portfolio of flagship stores, team retail and special events; international capabilities that provide a global sports retail platform; and an in-house merchandise and manufacturing division that is a licensed partner of professional and collegiate teams and helps fans express passion through a broad range of apparel and non-apparel products created under the Fanatics, Nike, Top of the World, Majestic and WinCraft brands. As a market leader with more than 8,000 employees and over 300 partners, suppliers, and vendors in 11 countries, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work and play through strategic philanthropic initiatives. At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience. About the Team We are a passionate group of product developers, designers, artists, merchants and planners where art truly meets science. Fanatics Brands is proud to be the largest purveyor of long-term rights and partnerships for all major sports leagues and hundreds of colleges. We are first to market with premium apparel, headwear and hard goods along with official fan jerseys for the NHL, NBA and NFL. When the Super Bowl, Stanley Cup and World Series ends, we are the team running product to the players and delivering to fans around the globe. Our commitment to sports doesn’t stop there - we’ve made strategic alliances with Blizzard Entertainment, Disney, Marvel, Lucas Film and Pixar to bring fans an unprecedented assortment. At its core, Fanatics Brands is all about speed and agility. We are built to always respond to the ever-changing sports world. Summary The primary responsibility of the QA / PI Manager is to ensure processes and procedures associated with product quality control and quality assurance compliance, inspection, testing and production samples (fabric and garments) are followed by vendors and suppliers.

Responsibilities

• Supervise successful coordination between Fanatics PI Analysts, 3rd party partners, vendors and supplier factory inspections, testing and sample checking according to procedures.
• Ensure performance requirements for product testing, inspections and specifications for product and compliance during production.
• Communicate Fanatics production standards and provide training to vendors answering all questions related to quality.
• Ensure implementation and maintenance of performance indicators (KPI) and reports related to production facilities audit, production samples, raw materials, product testing and inspection.
• Own development and maintenance of quality factory training materials and training plan.
• Own and manage factory (CFA) training/documentation and follow-up for vendors and factory personnel on Fanatics quality management processes and procedures.
• Build and maintain strong collaborative relationship with factory and vendor personnel during both preproduction and production with quality leadership and inspectors.
• Supervise roles and responsibilities of HUB PI quality analysts.
• Assist PI/Quality Director with special projects and additional responsibilities as needed.

Requirements

• ** Apparel / Garment experience required **
• Manufacturing experience: a minimum of 5 years, and at least 3 of them in production supervision level or project management with practical experience in managing people.
• Bachelor's degree in engineering is preferred but not necessary.
• Working experience as Apparel Product Inspector – 2 years as minimum.
• Strong command of written and spoken English – must be able to write and speak fluently in English.
• Experience creating and implementing SOP and WI.
• Experience assuring Quality Manual and/or quality procedures compliance.
• Certification or Knowledge based on Quality Systems ASQ/AAFA (American Apparel & Footwear Association), ISO 9001, Six Sigma, other computer-based software related to quality control and industry testing protocols
• Excellent interpersonal and communication skills – very desirable.
• Strong people management skills
• Proficiency in Microsoft word, Excel and Power Point. Experience with pivot charts, statistics analysis and construct quality tools on computer. Note this will be tested during the recruitment process.
• Practical knowledge and application of problem-solving techniques (Ichikawa, 5WS, Pareto, etc.) in real troubleshooting cases in apparel manufacturing.
• Some travel is required to vendors as needed.
• Proven customer care and collaborative approach required.
• Proactive and straight-forward thinking is highly desirable.
• Munsell test for color discrimination at superior level mandatory.

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS : In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Apply for this job