Account Manager Network Services

Job Description

Ericsson CU: Australia

Location: Melbourne

Work Rights: Australia Permenant Residency strongly preferred

Travel Required: Up to 10%

Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

As the tech firm that created the mobile world, and with over 45,000 life-enhancing technologies to our name, at Ericsson we’ve made it our business to make a mark. We are on a quest, relentlessly innovating to make technology easy to adopt, easy to use and easy to scale. As a team, we are helping to solve some of society ́s most complicated challenges, enabling you to be ‘the person that did that’.

We’ll help you design your future! You can choose to be an expert or a leader or both! Leveraging everything from cybersecurity to machine learning, making smart manufacturing and autonomous mines a reality. With access to hundreds of career opportunities in locations all over the world with the support to really find ‘your great’ and the ability to rediscover it, again and again.

Our Exiciting Opportunity:

Ericsson Australia is growing! As a result, we are looking for an experienced Services Sales Account Manager with the right skills to establish and maintain long-term, trusting relationships with one of Ericsson’s largest customers. This role is based in Melbourne, Australia. Being an active member of an extended team, you will need to manage and mobilize internal resources to deliver efficient and effective end to end solutions allowing seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and Ericsson successful. This job role would be focused on selling a specific part of the portfolio and a specific part of the customer’s business/technology area.

Responsibilities:

• Maximise customer relationships and loyalty
• Create and build on sales opportunities that will generate profitability
• Ensure the timely and successful delivery of our solutions according to customers’ needs and objectives
• Collaborate with sales team to identify and grow opportunities within territory
• Domain experience: RAN & CORE, Managed Services, Customer Support & Network Operations including rollout and design
• Leading all aspects of customer account management, including negotiating contracts and agreements to maximise profit
• Reporting to the GM Wireless
• The role also includes optimization of the account team’s performance and to enable seamless transition to operations

Key Qualifications:

• Education: Bachelor of Business Administration, Master of Science or similar
• Min 5 years of experience of relationship sales and/or proven work experience in dealing with customers
• Domain experience: RAN & CORE, Managed Services, Customer Support & Network Operations including rollout and design
• Consultative selling skills and commercial understanding
• You will need to have customer and market insight as well as negotiation skills
• Excellent communication skills with a customer service attitude

Additional Requirements:

• Innovative and creative
• Proven ability to prioritize multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Social ability and interpersonal skills
• Intellectual ability and critical thinking
• Accountable and committed with a passion to win

What's in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

What happens next once you apply?

What happens next once you apply? Read about the next steps here

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Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.

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