Software Asset Management Administrator

Job Description

• Provide input to the Software Asset Management life cycle; including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment
• Maintain the catalogue and cost management processes for all software assets
• Maintain all cost models relating to software assets
• Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services
• Raise and manage software purchasing orders through their lifecycle (including ‘Goods Receipting’)
• Verify supplier invoices against purchase orders
• Liaise with suppliers to request quotes (and maintain appropriate supplier records)
• Identify and advise management and technical teams on license entitlements derived from software deployed
• Support the “Audit, Risk and Compliance” function team through the regular audit process
• Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing
• Maintain the license inventory and perform software harvesting based on usage
• Assist with license related questions/issues
• Ensure 100% customer satisfaction and client focus
• Manage incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
• Update, formalise and review processes defined in the IS Business Management System