Salesforce Business Systems Analyst / Program Manager

Job Description

We are looking to grow our team and currently have an opportunity for a Salesforce Business Systems Analyst / Project Manager in our San Francisco, CA location.

Here's what you'll be doing:

• Strong understanding of Salesforce.com best practices and functionality
• Maintain and customize Sales Cloud, Salesforce CPQ and Service Cloud applications.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
• Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide
• Detailed information on how changes will apply to all affected departments/users
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Administer KPI and related reporting for the sales group.
• Coordinate activities between sales and other departments (such as marketing and training).

We're excited about you because you'll have:

• Bachelor’s degree
• 3-5+ years managing IT projects dealing with Software Development (SDLC)
• Experience working within an established PMO process
• Experience managing 3rd party implementation vendors
• Experience managing 3rd party support vendors General Project/Practice Related Competencies
• Project /Practice Management
• Sales Cloud and Salesforce CPQ experience required

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