Business Systems Analyst

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

You are a focused, motivated and detail-oriented Business Systems Analyst. You have a preferred minimum of 2 years of prior relevant experience

Position summary:

You will be responsible for triage and analysis of financial system-related production support issues. You will work closely with business stakeholders on the Finance and Accounting teams in all geographies to understand and assess issues raised, while partnering with IT to identify and document root cause and solution. You will also partner across the organization to ensure quality user acceptance testing before system changes are implemented. Additionally, you will be responsible for coordinating and driving solutions and providing ongoing support for critical month-end financial activities.

Primary Duties / Responsibilities:

• Define long term solution for managing the end to end production issue intake process
• Engage with the global business teams and process owners to identify and implement solutions/improvements that achieve efficiencies, enforce compliance or increase the gross margin of Citrix
• Communicate and translate requirements effectively between functional areas and supporting departments.
• Write clear, complete business requirements documentation, including support for related developments. Effectively translate business requirements into high-level design documentation with supervision.
• Partner with teams across the organization to initiate, prioritize and drive the solutions that fulfill business needs
• Utilize past experience and knowledge of sales, service, distribution, and accounting to recommend appropriate business process solutions to new business requirements.
• Manage own time and deadlines appropriately. Accurately determine task duration and dependencies for own assignments. Communicate status updates to manager and internal customers on a regular basis.
• Acts as subject matter expert in cross-department small to medium projects (on large projects with limited scope) as representative of the capabilities and needs of the Finance, Accounting, Tax and Shared Services teams.
• Lead coverage, execution, and remediation for testing activities during the implementation lifecycle, including UAT scoping, scenario definition, data validation, and execution of testing.
• Prioritize assigned accounting system or process issues based on business impact. Troubleshoot and identify root cause of production support issues within established SLA parameter.
• Determine potential impact to processes, data, and systems resulting from initiatives, projects, enhancements, and production support. Analyze change requests and determine appropriate solutions. Support the deployment of production systems and provide post-production support.
• Support the development and delivery of training assets
• Apply project life cycle methodology across assigned processes and systems.
• Independently complete project documentation and work with business to gain approval. Participate in the project planning process.
• Provide ad-hoc support as required including for month-end and quarter-end close process

Preferred Qualifications:

• Working knowledge of relational database, logical and physical modeling, integration concepts and methods, ERP systems, business intelligence, and web technologies, or the desire to learn
• Analytical troubleshooting of processes and system issues
• Experience working directly with functional and technical resources
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support
• Ability to manage multiple initiatives in parallel while prioritizing appropriately
• Must have experience influencing business leaders and peers about the proper use of standard business process flows and system functionality
• Must be detail oriented with a solid understanding of data quality issues and ability to recommend best practices for ensuring / validating data quality
• Demonstrated initiative and ability to work independently with minimal supervision. Must be a good team player and good motivator
• Ability to communicate effectively and present a professional image
• Advanced analytical and problem definition and solving abilities
• Advanced written and verbal communication skills
• Advanced knowledge of MS Office applications and other productivity tools
• Must be responsive and deadline-oriented with a sense of urgency
• Intermediate knowledge and application of project management methodologies
• Intermediate skills in SQL to analyze, validate data problems and develop reports
• Ability to develop user acceptance test data, scripts, and plans
• Ability to develop system test data, scripts, and plans
• Ability to create process flow diagrams
• Working knowledge of database schemas, query, and reporting tools is desirable
• Advanced knowledge of relevant (in practice) business processes

Basic Qualifications:

• Requires practical knowledge of job area obtained through advanced education combined with experience
• Requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience; or an advanced degree without experience

In other words, if you have exceptional experience and we just described you, then we’d love to talk!

*LI-JW1

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.