Director – BizTech Business Relationship Manager - San Mateo, CA

Job Description

Guidewire BizTech is going through a transformation and we are looking for a key leader to support and help mature the organization as we work towards and connected, agile and customer centric operating model. If you are looking for a fun and challenging role that will let you flex your leadership muscles and develop and mature internal processes and strategy this role is for you!

The Director – Business Relationship Manager leads Product Managers(s) and plays an internal Customer Success Lead role for Guidewire’s expanding portfolio of business, customer and partner facing applications. This role provides the critical partnership between various business functions within Guidewire and our dedicated delivery team. This leadership role is responsible for consulting with and guiding stakeholders to maximize the business value of connected applications, provide a strategic point of view to support the business vision and develop and maintain a long-term roadmap. This role will be working with the Salesforce platform and should be comfortable with the platform and technology. However, it is also expected that this role will need to align strategic needs to other technologies and will be able to support and manage capability requests that are technology agnostic.

This position reports to VP, Enterprise Applications, with primary responsibilities including:

• Owns relationships with business owners and continually works across business functions to develop and manage product focused roadmaps
• Lead product managers(s) to ensure that incremental enhancements and run the business change requests are aligned to meet the strategic roadmap and capabilities
• Develops execution plans in support of maturing agile practices across the apps team
• Owns and monitors key KPIs and success measures to continually measure the health and adoption of the team and across platforms
• Leads and manages cross-functional QBR’s to further continual alignment and align on platform strategy and supports platform advisory council meetings to ensure current and future platform strategy is shared and business feedback is incorporated
• Owns customer success to delivery of features and functionality into overall value delivered
• Owns and communicates BizTech Apps success stories across the organization
• Develops a plan and manages a 360 feedback loop to ensure implemented functionality is used, stays relevant and meets business needs
• Coordinates with Enterprise Architecture to ensure business strategic needs are incorporated into long term plans
• Develops integral stakeholder and business function relationships based on a deep knowledge of business domain expertise
• Acts as the lead advocate for core platforms to the business

Required Skills:

• Outstanding written and verbal communication skills
• Strong leadership and negotiation skills with business and technical groups
• Strong knowledge of the Salesforce platform and AppExchange ecosystem
• Experience facilitating meetings and presenting to business and technical audiences at all levels
• Experience delivering in and using agile methodologies
• Experience in developing and delivering and managing strategic roadmaps

Desired Skills:

• Experience with ITSM and tools such as ServiceNow, AHA and JIRA
• Previous experience leading teams is preferred
• Experience with two or more of the following Salesforce cloud applications and third party managed packages: Community Cloud, Service Cloud, Sales Cloud, Salesforce CPQ, FinancialForce PSA, B2B Commerce
• Experience supporting employee productivity and collaboration capabilities
• Experience with human-centered design methods

Experience and Education:

• Minimum 10 years of relevant work experience
• Bachelor’s degree required. prefer a Master's degree in Computer Science, Information Science or related field

Why Guidewire?

Guidewire exists to deliver the industry platform that P&C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business.

Guidewire InsurancePlatform is the P&C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&C insurers in 32 countries. We invest heavily in R&D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.