Director of Community and Content Marketing

Job Description

About Snowflake Founded by industry experts and backed by strategic investors, our disruptive built-for-the-cloud architecture was designed to push the limitations of conventional data warehousing.

Our teams breed ambition, challenge ordinary thinking, push the pace of innovation, in-service of the exploding demand for accessible data.

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. Snowflake Cloud Data Platform shatters the barriers that prevent organizations from unleashing the true value from their data. Thousands of customers deploy Snowflake to advance their businesses beyond what was once possible by deriving all the insights from all their data by all their business users. Snowflake equips organizations with a single, integrated platform that offers the only data warehouse built for any cloud; instant, secure, and governed access to their entire network of data; and a core architecture to enable many other types of data workloads, including a single platform for developing modern data applications. Snowflake: Data without limits. Find out more at Snowflake.com.

We are looking for an experienced Community and Content Leader. In this role, you will build and engage a dynamic user community, and lead the creation of content that powers every part of our customer journey. Are you looking to be part of the team that is shaking up the data management and analytics industry? We’re growing fast and looking for a highly-talented, driven and self-motivated marketing professional to lead.

Responsibilities:

• Own and execute against a vision for creating a world-class community
• Develop new programs to drive evangelism, engagement and expertise across our user base
• Measure and drive rapid expansion of our community, exceeding our core business growth rates
• Partner with Snowflake’s Chief Storyteller to develop a content strategy that meets both near-term needs and long-term positioning objectives
• Build a scaled content engine that effectively serves a number of internal stakeholders (demand gen, ABM, sales) while maintaining an extremely high quality bar
• Manage within a budget to expand our network of external content writers, editors, and designers to deliver against growing content needs
• Work across the entire marketing organization to ensure our content and community initiatives have the maximum impact on our marketing objectives
• Hire, develop, and retain extraordinary talent
• Manage multiple competing priorities in a fast-paced, constantly changing environment
• Oversee community and content toolset, including Salesforce Community, Bevy, Kapost, etc.

What you'll need:

• 15+ years of experience in community building and/or content marketing
• Experience developing large-scale, passionate user communities
• Education, training, or work experience in content development or marketing communications
• Experience working with a content management platform, such as Kapost
• Strong program management and collaboration skills with internal team members and external community (advocates, customers & partners)
• Excellent organizational and project management skills, a strong sense of initiative, attention to detail and the ability to work under pressure, while juggling and meeting multiple deadlines
• Experience leading high-performance teams
• A good sense of humor and passion about your work
• BS/BA preferred

We’re looking for people who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake.

Are you up for the challenge?

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.