Job Description

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft is looking for a permanent full-time Applications and Operations Support Analyst to join the Transit, Bikes, & Scooters team in Montreal.

Responsibilities:

• Respond to our operators’ questions related to our system and problems with the system
• Bridge information between our customers, our engineering teams and between departments
• Work on implementing and improving technology-related operational processes
• Plan and execute system upgrades with our operators
• Install, configure, monitor, update and do log analysis on various components of our stack
• Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
• Prepare and train our operators in operating our system
• Can help lead large projects from idea to positive execution
• Act on feedback to learn and grow

Experience:

• Must have a degree in computer science or equivalent work experience
• Must have 5+ years of experience in technology and customer service
• Experience or exposure to distributed systems
• Experience working with databases, relational or NoSQL
• Experience with Linux/UNIX
• Experience with cloud infrastructure (AWS, GCP, etc)
• Ability to thrive in a startup environment
• Ability to write thorough, scalable and clear documentation

Benefits:

• Extended health and dental coverage options
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
• 4 Floating Holidays each calendar year
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.