Key Account Manager - Italian market

Job Description

Our mission ? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we’re passionate about creating the best product - with both impact and a great user experience. So if you’re looking for an ambitious team that’s revolutionizing a rather old-fashioned industry, get in touch. You can find out more about the Qonto Way here . Alexandre and Steve launched Qonto in July 2017. Since then, the team has made great strides: - Becoming market leader for online SME banking in Europe with 250,000 SME clients - Getting recognized as one of the Top 10 startups to work for ( LinkedIn | Glassdoor ) - Opening offices in Paris, Berlin, Milan, and Barcelona - 700+ happy Qontoers building a finance solution businesses love to use. Our values: Ambition | We tackle big challenges. No matter what Teamwork | We create momentum by working together, at the same speed Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day Integrity | We're open. We're honest. And we earn the trust of our clients and each other As a Key Account Manager Italy , you will be fully dedicated to customer product comprehension and satisfaction, as well as participating in the creation of the service and the implementation of processes. You will provide a first-class onboarding experience to our premium clients and help them activate Qonto. You will join the Italian Team of 20+ people. You will report directly to Mariano our Country Manager Italy. 👩‍💻🧑‍💻 As a Key Account Manager Italy at Qonto, you will : • Provide premium onboarding to our VIP clients and make sure they have a perfect understanding of how to use their new Qonto account; • Support product localization and work alongside the Italian team and the sales team to help them build the processes and features that our local customers need most, giving feedback on the product in order to improve it continuously; • Create a special connection with your customer's portfolio and offer our VIP Italian customers an outstanding level of service, making them fall in love with Qonto and be willing to recommend our services to other companies in Italy; • Identify and turn opportunities into business results , as well as upsell our customer base in order to develop and reinforce Qonto business metrics within the Italian market. 🤔 What you can expect • Project manager responsibilities and decision-making • Cross-team collaboration with sales, marketing, growth, and tech • Hypergrowth & International environment 🤝 About your future manager Mariano , Country Director Italy, will be the one to help you succeed. • His background? After completing his studies in management engineering at Politecnico di Milano, Mariano developed experiences in multiple sectors going from healthcare (ICH), to industrial production in large-scale distribution (Decathlon). He quickly discovered an interest in startups and highly scalable business models, which is why he then decided to join Flixbus to grow its business in Italy, and then launch his own startup (JustAvv), to make legal services digital and more accessible. He finally joined Qonto in January 2019, as Country Manager Italy, and quickly made it our biggest international market. • What he can bring to the team? Business-oriented, data-driven, and team worker, Mariano is highly motivated to keep growing our actual 20+ Italian growth team, setting it up to keep up with our great ambition for the Italian market, which is Qonto’s 2nd market in terms of customer base. 🥇 About You • Experience: You have 3+ years of experience in a digital/tech environment (previous experience within the SaaS in the B2B segment focused on SMEs is a plus); • Customer-centric: Your main objective is to make your customers fans of Qonto, and to find an effective solution to every problem they may encounter; • Goal-oriented: You are goal-oriented, analytical, and like to have a visible impact on a daily basis; • Structured mindset: You know how to spot, quantify, and communicate/escalade in a structured way around opportunities or improvements that might bring Qonto a strategic advantage; • Communication skills: You show empathy to adapt your speech according to your interlocutors. You also master fundamental business & sales speech; • Languages: You have perfect written and oral Italian (fluent) and a good level of English (French is a plus). If you read this far and feel like this could be a great opportunity for you, don’t let the imposter syndrome prevent you from applying and hit the button “Apply”, we’d really love to hear from you! 🎁 Perks A laptop. An inclusive work environment. A tailor-made career track. And so much more to help you succeed... Office & Team Life - A central fully-renovated building in Milan Duomo with WeWork services - The latest equipment from Apple - Monthly team events - Free coffee and snacks in the kitchen Qonto’s benefits - A competitive salary package - Tailor-made Remote Policy - 22 days off + paid hours off (mini 4 days) - Fondo Est health insurance, Moka Care to take care of your mental health and gym access with Urban Sports Club - An Edenred meal card - 50% public transportation reimbursement - An inclusive environment with a focus on parity: 40% of our teams are women - Relocation package and visa sponsorship for international talents (we have 50+ nationalities) including access to Busuu to improve your language skills - Career tracks and mobility opportunities that can match all expectations 💪 Our hiring process: - A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any questions you may have - A 60 min video call with your future manager, to be aligned on expectations on both sides and to talk about how you would work together - A remote exercise to evaluate your skills and give you a taste of what working Qonto could be like - Video calls or onsite interviews with future team members (optional) to help you understand what working at Qonto is like - A final video call or onsite interview with the manager of your future Department We will send you an interview guide so you can best prepare yourself. On average our process lasts 20 working days and offers usually follow within 48 hours 🤞 Thank you for considering joining Qonto. We cannot wait to learn more about you! If you want to learn more about us: Economia | Qonto's Blog | FintechDistrict | TechCrunch Apply for this job