Senior Technical Account Manager

Job Description

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

Do you excel at Account Management, Time Management, and Service Delivery? You love working with technology having Citrix Experience and enjoy being hands-on technically when needed. You have an extensive experience advising enterprise-level customers on strategic initiatives, we’d love to speak with you!

As a Senior Technical Account Manager, you provide a high level of technical leadership for Enterprise Support customers and work with experienced technical staff to remediate any technology health-related issues. In addition, you will work to reduce risk to the environment through a range of problem resolution and proactive services aimed at maximizing the value of Citrix products and increasing customer skills. You will lead high impact business discussions through an in-depth understanding of the product portfolio. You drive effective engagements and have high-level written and verbal communication skills. You will refer more complex problems to higher-level technicians. Knowledge of operational systems may be broad, but not as in-depth as a field engineer.

Your Responsibilities

• You work to achieve operational targets with a major impact on the departmental results.

• You contribute to the development of goals for the department and planning efforts (budgets, operational plans, etc.).

• You may manage large projects or processes that span outside of the immediate job area.

• You act as an effective technical interface between the customer and Escalation / Product Development by providing clear issue documentation and by leveraging productive cross-functional working relationships with senior-level players in their area of expertise

• You independently de-escalate / defuse complex customer situations by using appropriate communication planning and follow through that helps drive confident communication.

• You are responsible for making moderate to significant improvements of processes, systems or products to enhance the performance of the job area.

• You consistently Influence new product and services deals within customer base along with assisting with the selling of TAM level Support services

• You develop and deliver advanced technical training for internal and external audiences across multiple products or components

Your Qualifications (Knowledge, Skills, Abilities)

• You require deep knowledge of job areas obtained through advanced education combined with experience.

• You are viewed as having a specialty within the discipline. May have a broad knowledge of project management.

•You have an understanding of Citrix Product within the customer's environment and understands how these are leveraged and the impact that they have on the customer's environment.

• You require a University Degree or equivalent experience and an extensive prior relevant experience. Master’s degree or PhD is a plus

• You are Fluent in English and French

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

Technical Relationship Management (TRM)

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at [email protected] for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.