Business Value Consultant, Foundry (Contractor)

Job Description

Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for an energetic and highly-analytical individual to support the Foundry team with driving strategic initiatives for our customers and prospects. This role is based in San Francisco, CA (open to remote) and will report directly to the Head of Foundry.

Twilio Foundry is a business consulting practice developed by Twilio communications and CX experts to help companies identify opportunities, validate designs, and build solutions for communications excellence. We help businesses develop, prove the value of, and implement a strategic point of view on how to engage customers within their category.

Who?

Twilio has transformed and enabled a myriad of businesses in every vertical to modernize and disrupt how businesses engage with their customers. We believe the best CX consultants are those who obsess over the creation of business value for our customers, but do so in a way that amplifies and inspires our human-centered approach. Global Enterprises that have complex business processes have stakeholders that span both horizontally and vertically in the organization. We’ll partner with such organizations to deliver digital transformation strategies, CX blueprints, and ROI/investment analyses to make them wildly successful and become disruptors in their industry.

• Ability to navigate complex deal constructs, enterprise licensing/usage commitments, and cross/up sell opportunities Ability to juggle multiple initiatives and deliver against urgent deadlines
• Ability to operate in a fast-moving, fast-growing, ever-changing environment
• You are curious by nature and are able to think outside the box to come up with effective solutions to big problems
• Charismatic, innovative, and wildly creative - with the execution skills to make it all count
• Excellent storytelling and presentation design skills in addition to verbal and written communication skills
• Working mastery of Google Slides

What?

As a Business Consultant, Foundry you will:

• Work directly with executives and key decision makers to shape the future of their businesses, powered by the Twilio Customer Engagement Platform
• Combine empathy and creative instinct to challenge the assumptions our buyers and customers have made about the best ways to extract value from their technology ecosystems
• Work with sales teams and clients to create ROI/value consulting deliverables
• Champion a human-centered, entrepreneurial approach to strategic enterprise transformation with our customers and account teams
• Develop Foundry-specific frameworks, concepts, and end-to-end customer engagement models to design and shape critical conversations with customers
• Continually monitor the market and share industry trends in strategy, technology, and business
• Maintain a high-level understanding of the Twilio platform and capabilities to advise and inspire teams and customers
• Work with stakeholders to define MVP (minimum viable product) recommendations and success criteria."

Why?

The complexity of CX purchases requires stakeholders from multiple parts of the business to gather business and functional requirements. The impact to customer experiences in a way that aligns to the digital transformation strategy requires a critical understanding of various business disciplines for positive results. Larger enterprises not only need partners that can help them modernize the customer engagement, but they need SMEs that will serve as trusted advisors to help them prioritize projects to reach their strategic initiatives.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.