Developer Advocate - Technical Support Engineer

Job Description

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! Zoom is looking for an App Marketplace Program Lead. This role is very important to our growing App Marketplace and will allow an individual to grow quickly in Zoom. This role will involve reviewing new apps submitted to our marketplace for approval. This includes a complete functional review and general security review as well as a UX review. This role is going to grow fast and will be exciting for whoever joins Zoom to manage our Marketplace reviews!

Responsibilities

• Manage and support the Zoom Developer support queue
• Deeply understand the Zoom Marketplace architecture and integration components
• Work closely with Zoom Developers to assist them in integrating their service or application
• Develop tools and procedures that help scale developer support
• Engage with customers to understand their business objectives and demonstrate the value proposition of new apps
• Provide warm and welcoming support for our developers as our team grows

Requirements

• Previous experience (2+ years) as a software engineer or customer/technical support representative. Technical skills required.
• Communication skills including experience speaking to technical and business audiences
• Understanding of the enterprise software space
• Experience working with cloud identity providers and collaboration tools
• Understanding of the web technology stack (TCP/IP, HTTP, HTML/CSS, JavaScript, RESTful APIs)
• Experience with iOS, Android or other mobile platforms
• Knowledgeable in a Unix/Linux environment

Check us out with a free download: zoom.us/download Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! Apply for this job