Senior Technical Support Engineer (Nimble Storage)

Job Description

Due to internal growth within our team, we need an energetic team player with excellent customer relationship skills to champion HPE Nimble Storage and professionally manage a triage of customer support service issues and escalations.

Within this role you would:

• Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation.
• Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills.
• Independently diagnosing and resolving networking and performance problems with storage server environments.

What is HPE Nimble Storage?

HPE Nimble Storage is a company built from the ground up with principles of simplicity and customer focus. We promote a great culture of collaboration and transparency, giving us a reputation as one of the best companies to work for. We bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

With features such as six nines of availability, industry-best effective capacity (see the HPE Store More Guarantee), and future-proof architecture, Nimble Storage is leading the way in this field as an up-and-coming, award-winning product (see more about our Product of the Year Awards when launched in 2018).

A large part of that leadership stems from the fact that Nimble Storage was the first HPE platform to host HPE InfoSight’s transformational global intelligence, so instead of wasting precious time managing infrastructure, Nimble Storage customers have been able to focus on driving their businesses.

Learn more about Nimble Storage here: https://www.youtube.com/watch?time_continue=340&v=IDQE_g_pCmM&feature=emb_logo

The People:

• We are an expert team made up of 16-18 Level 3 Support Engineers
• We encourage a collaborative team culture, where we look to support one another, promote learning, and take joy from providing the very best support to clients using cutting-edge technology products!
• We are a diverse team – we have speak Russian, German, Spanish, Italian and may many more languages!
• Our international team is made up of 100+ community members in a multitude of different countries

Why us:

• HPE works with cutting-edge technologies and provides the best team and tools to learn and collaborate on client issues – allowing you to gain invaluable knowledge from an expert team
• You would be managed by an engineer with 6+ years in our team – who has risen the ranks and champions HPE as his best employer yet!
• You would support industry leading and FTSE 100 companies as a senior representative of HPE
• You would be mentored within your first two months, shadowing another team member, and would receive strong support to create a lasting foundation within our team
• You would have the opportunity to reach technical experts who engineered the HPE products you are supporting on for high-level complex issues

What we need you to Bring with you:

• 5+ years' experience providing technical support to end user customers for storage related products including advanced administration issues such as snapshots and replication
• Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment
• Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• Experience with VMWare, Storage, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre Channel.

Some Nice to Haves...

• Experience with applications like Oracle, Exchange, SQL Server Veam, Back up Exec, and Commvault
• Ability to read backtraces and isolate potential problem areas at varying levels of depth and complexity
• Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities
• Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.

What we can offer you:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world ́s most attractive employers. At HPE our goal is to provide equal opportunities, flexibility/ work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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