Director of Reliability Engineering

Job Description

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Engineering team is working to simplify the way people work together. They’re building a family of products that handle over a billion files a day for people around the world. With our broad mission and massive scale, there are countless opportunities to make an impact.

The Reliability Engineering organization is integral to ensuring the overall health of Dropbox’s systems. Our organization is deeply engrained throughout Dropbox Engineering and leads cross-functional complexities to safeguard our customer experience.

We’re looking for a seasoned engineering leader whose combined depth in business sense and breadth in operational excellence will lead our reliability efforts! As a Director of Engineering, you will lead Reliability Engineers across Dropbox Engineering. You will be responsible for optimizing and building systems while also leading complexities across organizations.

Our Ideal candidate has...

• Proven track record of operationalizing Incident Management
• Experience in connecting customer experience with reliability
• Experience in reducing toil to unlock efficiency and self-sustaining operations
• Experience in balancing a portfolio of short term and long term investments

Responsibilities

• Functional leader of reliability engineering
• Own reliability end to end, from the Dropbox edge clients on Desktop, Web, Mobile to the backend server side.
• Accountable for incident response processes and frameworks for Dropbox
• Lead the team in balancing between urgency and excellence through clear, repeatable engineering processes
• Build and lead an elite team of managers and engineers capable of scaling with Dropbox
• Build and lead an organization with customer focus, world class quality, effective communication, proactive, fast paced solutions, quick and constructive resolutions of conflicts, and a “no barriers” mentality
• Manages portions of Dropbox’s 24x7, always-available infrastructure to meet the high traffic needs, and strive to eliminate downtime and improve the manageability of its services
• Set standards for deployments at scale, infrastructure reliability and scalability
• Foster a healthy and collaborative culture that embodies Dropbox’s values and continue to develop Dropbox as one of the best places to work

Requirements

• BS or MS in Computer Science, Engineering, or a related technical subject area or equivalent experience
• 12+ years of engineering experience in a medium or larger software company including 4+ years managing high performance teams
• Experience leading engineering organizations delivering customer facing products
• Demonstrated ability to hire and grow senior leaders and managers
• Experience creating strong technical leadership within the organization, fostering strong technical craft mastery and engineering field
• Deep organization capabilities, especially in influence, collaboration and communication with a global multi-site engineering, product and design organizational structure
• Large scale consumer application development and management preferred

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).