Manager, Change Management – Commercial Bank Credit Solutions

Job Description

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Change Management – Commercial Bank Credit Solutions

As a Change Management Leader for Commercial Bank Credit Solutions, you will be part of a smart, talented team responsible for leading a large-scale strategic change management initiative for Capital One’s Commercial Bank impacting both associates and clients. Long term, you will support a variety of change efforts (product, risk, process, organizational) within the Commercial Bank and in support of the Credit Solutions transformation agenda. You will educate and gain buy-in from key stakeholders concerning the utilization of change management practices to ensure effective execution of change each and every time.

As successful candidate will have proven experience and knowledge of the discipline of change management (the people side of change), including common principles, methodologies and tools used by practitioners. Very strong influencing and problem-solving skills, as well as exceptional communications skills at all levels is required. Building win-win partnerships with multiple stakeholders and navigating complex, competing priorities are also default essentials for this role.

Responsibilities :

• Work independently with project and product teams for strategic programs / initiatives to understand critical business requirements, change impact and to architect change management strategies
• Partner with change management team and communications and marketing resources to ensure alignment on change impact, messaging, audience, timing and approach based on change management objectives
• Collaborate with HR, Training and other appropriate organizations to provide coaching, training, and / or leadership development (as required) for all levels of the organization on behavioral skills necessary to lead and manage change effectively
• Create, manage and integrate change management routines and channels within the Commercial organization to ensure optimal engagement of associates and leaders
• Apply change management best practices to build change practitioner competencies within team and across the Commercial organization to ensure appropriate integration and deployment of key change management strategies on initiatives
• Utilize metrics to monitor adoption and effectiveness, to identify resistance, performance gaps, and to develop action plans
• Champion changes across Commercial to help others deliver improvements that increase associate engagement and transfer knowledge

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 5 years of experience as a Change Management practitioner
• At least 1 year of direct experience managing change for large-scale change efforts using both Agile and Waterfall methodologies
• At least 1 year of experience in People Management

Preferred Qualifications:

• Financial services or bank industry experience
• At least 1 year of experience as an Instructional Designer
• Prosci or other change management certification or designation highly desired

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).