Sales Engineer - Japan

Job Description

Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a Strategic Technical Account Manager to join our International Team. This position suggests cooperation with a Business Development team in building relationships with strategic accounts in a given country (APAC regions) while focusing on a technical aspect of such business relationship. Responsibilities will require client training's, handling escalated technical issues, and new product evaluation and deployment in the region. The position is critical to ensuring that our partners understand and efficiently utilize the full suite of Alarm.com services ranging from backend integrations and support tools to end user features and functionality. The ideal candidate will be well versed in technology, have a keen problem solving sense, demonstrate strong communication skills, and have an interest in travel.

RESPONSIBILITIES

The Strategic Technical Account Manager’s primary job responsibilities will include:

• Managing technical relationships with key accounts in the APAC region under the guidance of the international business development team
• Assisting with pre-sales engineering needs for key prospects and entry into new markets
• Acting as a technical escalation point for potential issues in the region
• Providing product introduction, installation, and support trainings to our business partners
• Gathering feedback from partners and partner customers on how we can further localize our product offering for the market
• Representing Alarm.com at various industry events along with the business development team
• Staying up to date with new Alarm.com product release features in order to properly respond to partner inquiries
• Collect feedback from key partners, Identifying product and feature improvements for local markets
• Traveling across the region to engage with strategic dealer partners

REQUIREMENTS

• BA or BS in an Engineering, Mathematics, or Sciences field is preferred but not mandatory
• Language requirements – must speak Japanese at professional/native level, fluent in English
• Electronic Security, CCTV, or IoT-related industry experience is a plus
• 2+ years work experience in technical support and/or account management
• The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner
• A highly motivated self-starter who is able to operate independently
• Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization
• Excellent problem-solving skills
• The ability and commitment to meet deadlines, even during high volume periods
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
• Ability to travel up to 75%

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people : We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact : New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies : As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top WorkplaceTM award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com .

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.