Senior Process Executive

Job Description

Cognizant is looking for caring individuals with a strong work ethic to provide inbound supportover multiple products for our clients search engine based product. This particular position will be assisting users who are tech incapable so patience is a must as well as excellent communication skills.

At our office, we support multiple countries (through phone, chat, and email) with troubleshooting account and technical issues, providing product and policy information, and working with a variety of internal tools to research information that publishes to the search results.

Position Duties

● Communicate with proper verbal and written etiquette to account users while

troubleshooting their product concerns in a fast paced environment .

● Active Listening — Give full attention to what other people are saying; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

● Critical Thinking — Use logic and reasoning to pull important information from content provided and identify alternative solutions or approaches to problems.

● Writing — Communicate effectively as appropriate for the needs of the audience as well as maintaining detailed records of ticket information and daily production.

● Maintain up-to-date, comprehensive product knowledge in the ever changing technical field.

● Maintain composure in escalated situations.

● Ability to multitask and sit for long periods of time.

● Punctuality and reliability are a must.

● High School diploma or GED; some college preferred

● 2 years prior customer service experience, preferably in a call center environment

○ Above average typing speed and well-rounded navigation skills

● Strong verbal and written communication