Customer Success Manager

Job Description

Who we are:

At Fluxx, our vision is to democratize philanthropy. We provide software that powers giving and impact helping foundations and nonprofits grant easier, collaborate better, and drive more change. We’ve always considered ourselves more than a tech company. At our core, we’re a mission-driven organization made up of a strong community of committed individuals with diverse backgrounds and perspectives. We’re making an impact in philanthropy, we volunteer and serve our community, and we’re thrilled to have an amazing team. We need the best talent to continue to drive our mission forward.

Who we are looking for:

Our Customer Success Team is responsible for managing our customer relationships to ensure mutual benefit. Our role is to work closely with our customers from implementation, and beyond to enable them to maximize on their investment in our software. To do this well, the Customer Success Manager (CSM) will be comfortable communicating across various levels of the customers’ organization, backed by an understanding of their business objectives, key priorities and the usage of the application.

As a trusted advisor and coach, the CSM determines how Fluxx’s products can be effectively applied to support achievement of a foundation’s strategic business goals, including identifying and closing uptick and upsell opportunities to achieve these goals. Our CSMs provide consulting services on best practices including deep software adoption, customer training to ensure optimum usage across the organization, project management of special projects, and high-level oversight of support needs.

The ideal candidate isn’t afraid to roll up their sleeves to make their customer’s software deployment and ongoing usage a roaring success. This role will report directly to the Director of Customer Success.

What you’ll be doing:

• Provide account management, leadership, and support oversight to grant making foundations globally.
• Manage a group of existing customers to build, expand, and solidify relationships, handle renewals, and expand our product offerings.
• Deliver regular health check presentations to customers to ensure alignment with their business goals.
• Work closely with Support and Product Management to ensure our customers succeed and meet their business objectives, providing product feedback for continual product improvement and ensuring their issues with the system are resolved.
• Train and support customers via email, phone, and in-person workshops as needed.
• Manage and deliver on internal projects as needed.

What you bring to the team:

• BA/BS degree or higher, or equivalent job related experience.
• Experience managing complex projects involving C-level stakeholders.
• Strong presentation, written and verbal communication skills.
• Demonstrated track record of exceeding customer expectations.
• Inquisitive and detail-oriented, with a drive for success.
• Customer-centric attitude with willingness to go the extra mile.
• Passion for working in a dynamic and growing, entrepreneurial environment.
• Proficiency with standard corporate productivity tools, including MS Office Suite (especially Excel and PowerPoint). Salesforce a plus.
• Education or experience in foundation/non-profit/philanthropy a plus.
• Sense of humor, honesty, and enthusiasm a must!
• Passionate about Fluxx’s vision to become THE company that changes Philanthropy forever

A little more about Fluxx:

A diverse and inclusive workplace where we learn from each other is an integral part of Fluxx's culture. We are a mission-driven company and welcome people of different backgrounds, experiences, abilities, and perspectives. We are community-driven and a great place to work. Join the team and help us achieve our mission!

At Fluxx, we're looking for people with grit, passion, and a sense of humor. We encourage you to apply - even if your experience doesn't exactly match the job description. Your skills and passion will stand out especially if your career path is unique!