Implementation Project Manager (IPM)

Job Description

Key Responsibilities are

• End to end Project Management responsibility and accountability for project delivery and deployment.
• Central point of contact for the customer and leads the delivery team and resources.
• Understands customers’ specific IT needs.
• May proactively propose improvements and changes to the customers’ IT environment.
• Provides consultative advice to customers and presales/sales for installation and deployment services.
• May work directly with pre-sales/sales to provide input to SOW or may develop SOW.
• Identifies service upsell opportunities, supports growth & project profitability.
• In-depth knowledge of Service Delivery Guides (SDG’s) for the installation and deployment services sold.
• Ensures that configuration/ racking / cabling / OS requirements are documented, meeting with customer (face to face, when appropriate) to collect information.
• Timely communication of documented customer requirements provided to HPE factory/integration centers using standard tools & processes.
• Identifies appropriate skill-set requirement for on-site engineer(s) & consultant(s) and secures & notifies resources.
• Conducts planning meetings to ensure customer & delivery resource alignment and identifies opportunities to optimize delivery efforts.
• Ensures customer site readiness before onsite implementation start.
• Conducts & documents delivery review meetings and is responsible for the implementation of planned activities. Monitors the actual service level vs. the defined and agreed SLA.
• Ensures installation & deployment services are delivered according to SDG, guidelines and processes.
• Proactively alerts stakeholders of potential risks and deviations.
• Supports the customer in problem/escalation management.
• Key contributor in managing cost of delivery at the project level and total customer experience.
• Works closely with sales and pursuit teams supporting cross BU strategies and solutions.
• Maintains a good working cross-EG relationship with the HPE account team (Sales/Pre-Sales and Business

Knowledge and Skills

· Project Management methodology

· PMP, based on job level

· Broad multi-technology knowledge

· In-depth technology specific knowledge if assigned as IPM expert/focal for specific TS service(s)

· Strong knowledge of installation and deployment portfolio

· Analytical and problem solving skills

· Financial expertise in cost of delivery, margin and revenue basics

· Excellent verbal and written communication skills

· Client relationship management skills

· Strong negotiation and presentation skills

· Ability to expand customer relationships beyond IT management to the IT decision makers who are responsible for IT strategy and budget

· Understands and is able to demonstrate the main principles of Service Management

· Understands vertical industry trends and relevant market

· Knowledgeable on current and new technological directions (pre-sales value level)

· Certified in IT Service Management - ITIL V4 Foundation and PMP

· Customer Centric Mindset 1 (CCM1) – Essentials (per role curricula)

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