Account manager

Job Description

This role is to handhold top sellers in Malaysia with providing support and education to sellers

to drive GMV growth. Maintaining sellers with good selling performances and achieving pre-set GMV targets and KPIs.

Job Description

Drive top seller success on eBay global trading platform : (approx 50%)

• Scale up top seller activities by providing constructive business consultation and key business issue diagnosis;
• Support seller business growth through timely policy/platform changes update, selling strategy consultation, and key account issues solving;
• Investigate and deep dive the new policy& platform impact to top seller business, and initiate, guide and enforce seller best practices
• Work collaboratively with external and internal resources, including trust & safety team, product management team, marketing team, and business development teams to meet the business targets
• Provide project management experience with the ability to match the resources available according to the seller's status and needs

Improve Seller trust & safety performance : (approx 30%)

• Improve seller trust & safety metrics performance through problem identify, issue diagnosis, solution providing and business implementation to grown sustainable business
• Escalate aggressively the Trust & Safety consequence on top seller, and collaborate with seller to provide better buyer experience
• Identify the key factors of low Trust & Safety performance based on top seller status investigation and extent the best practices to broader seller group
• Provide regularly one-to-one or one-to-many platform related training to managed sellers

Providing a vital communication linkage between seller and international functions: (approx 20%)

• Working closely with international and cross functional teams for business development and best practice sharing

Basic Qualifications

• Major in Cooperation Management, Marketing, and Business Administration is preferred
• Good command of English, and read and write in Mandarin or Cantonese is preferred
• Computer skills, Using MS office applications, Learning Agility
• Effective communication skills and self-motivated
• Basic presentation skills and Basic quantitative skills (including database analysis)
• Provide project management experience is preferred

Education

Bachelor’s Degree or Equivalent

Working experience

At least 5 years working experience at sales or account management role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] . We will make every effort to respond to your request for disability assistance as soon as possible.

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