Specialist Customer Engineering Manager, Google Cloud

Job Description

Note: By applying to this position your application is automatically submitted to the following locations: Mumbai, Maharashtra, India; Bengaluru, Karnataka, India

Qualifications

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience as a pre-sales engineer at an enterprise technology company, or equivalent experience in a similar customer-facing role within a professional services, solutions architect, or systems engineering team.
• Ability to travel up to 50% of the time.

Preferred qualifications:

• MBA or Master's degree in Computer Science or equivalent practical experience.
• 10 years of experience in B2B technology organizations with emphasis on Infrastructure, Database, Analytics, ML, Applications with experience carrying quota.
• Experience in data/information management, managing databases and identifying big data trends/issues within businesses.
• Experience with analytic methodologies such as regression, classification, prediction, machine learning and neural networks.
• Awareness of Big Data, PaaS, and IaaS industry and technical concepts; working knowledge of web application development platforms and related technologies.
• Ability to craft a compelling message and tailor it for a given audience.

About the job

The Google Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role you will lead a team of pre-sales engineers who engage with prospects, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, and address and overcome technical objections that arise throughout the business process. You'll maintain personal technical expertise and be prepared to engage directly with prospects as the opportunity presents itself. In addition, you will have the ability to work cross-functionally with our product, support, engineering and sales teams.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers & developers see the benefits of our technology come to life.

Responsibilities

• Work with Sales management to determine proper staffing levels to support annual goals, establish job requisitions, assemble candidate pool and lead interview team to fill open positions.
• Organize, train, and equip the Customer Engineering (CE) Team. Assess CE team go-to-market readiness, identify gaps in CE preparedness and build plans to ensure the CE team is properly trained and equipped to perform in support of annual goals.
• Work with Cloud Sales team and leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings to provide insight into how to best secure the technical win.
• Maintain customer satisfaction through working with Sales Account, Customer Support, Product Management, Customer Solutions, and Engineering to resolve product problems affecting pre and post-sales customer satisfaction.
• Travel to visit customers throughout the Region.

Locations

At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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