Account Manager (JR1013676)

Job Description

Company Description

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Job Description

Job Responsibilities:

Client Relationship Management

• Cultivate and maintain strong relationships with executive sponsors and key partners across all areas of the firm
• Monitor service delivery and health of account relationships, keep clients apprised of our capabilities and be point of escalation though frequent engagement and communications
• Facilitate periodic service review meetings to discuss ongoing performance and engage in strategic discussions (key initiatives, new capabilities, etc.)
• Communicate changes in the business environment to management at all levels where appropriate
• Prepare and execute annual client strategic plans; define goals and objectives, and map a route to achieving them.

Client Retention

• Grow Broadridge’s market share and strengthen its positioning within each account
• Work with team members to understand and help manage client satisfaction
• Provide market intelligence, client direction, and feedback while ensuring that Broadridge maintains its product and service edge
• Conduct and coordinate negotiations on contract terms and conditions; work with business management, finance, and legal on preparation of all pricing proposals and legal documents

Origination of upsell and new business opportunities

• Origination of upsell and new business opportunities
• Meet with client’s senior management teams on a regular basis to understand their business initiatives and priorities; identify opportunities where Broadridge product and service capabilities are well aligned
• Maintain a constant awareness of current and planned development of Broadridge products and services
• Engage appropriate internal business segments and product sales teams

Preferred Qualifications:

• 7+ years of Account Management experience in the Financial Services industry
• Strong understanding of buy-side front, middle and back operations and solutions
• Bachelors or master’s degree

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Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status. "Our Associates Matter. Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster.

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