Payroll Analyst/Communication Specialist - GBS

Job Description

Overview

Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

Position Summary:

The Payroll Business Associate Analyst provides analytical support in various areas within the payroll operations environment. This position reports into the Payroll Process Excellence Manager on the Payroll Operations Team.

The incumbent will apply their knowledge and skills to a range of activities; assist the Lead Communications and Knowledge Senior Specialist in composing and facilitating the overall strategy and timeline of communications and events utilizing various communication strategies such as email messaging and website design to effectively reach audiences across the organization and facilitate intended and effective change. The position involves effective understanding of business needs combined with a knowledge of pertinent data to understand and provide solutions that are meaningful and well thought out based on standards and best practices. Identify process improvements; develop and maintain partnerships with internal and external partners. Manage and maintain onboarding curriculum and approach for all payroll operations.

Essential Functions:

• Compose and facilitate the overall strategy and timeline of communications and events
• Identify and maintain relationships with content SMEs
• Develop communication collateral, including, but not limited to, email messaging, website design and build, briefings, flyers, newsletters, and social media messaging.
• Manage review cycles for all communications, collateral and training materials
• Ability to identify new communication and training needs and stay abreast of communication trends for various stakeholder audiences
• Utilize and manage various communication channels to effectively reach audiences across the organization
• Manage & review cyclical templates, knowledge articles and desktop procedures
• Revise and enhance training and communication materials based on new processes, policies, and system advancements
• Train operations team on new procedures and content
• Manage and maintain onboarding curriculum and approach for all payroll operations
• Develop training content (job aids, materials, etc) an execute against onboarding strategy and training of new team members
• Work with Process Excellence team to develop process improvement plans for Payroll Operations in all functional areas
• Work on various special projects as deemed appropriate when assigned as a group or as an individual contributor
• Assist in the development of desktop procedures for all functional areas within the Payroll Operations area of responsibility
• Assist in ongoing training of all Payroll Operations staff on a variety of topics to ensure continued education needs are being met

The position will report directly to the Payroll Process Excellence Manager on the Payroll Operations Team.

The incumbent is required to interface with various levels of management, internal and external stakeholders, and external vendors. Understand and align his/her objectives with organizational goals, provide solutions to a diverse range of issues, and build strong internal and external alliances

Qualifications

• Bachelor's degree in Communications, Business or related field
• Minimum 2-4 years demonstrated experience in executive communication writing and content management
• Minimum 2-4 years in learning principles and training development
• Demonstrated experience in Microsoft Suite
• Proficient in utilizing various social media and technology platforms
• Ability to execute and drive adherence to project timelines to meet defined goals.
• Ability to effectively organize and prioritize multiple projects while working towards defined deadlines in support of initiative leads across diverse work streams and activities
• Effective organizational and interpersonal skills including written and verbal communication
• Demonstrated functional understanding and knowledge of payroll and/or shared services processes and workflows
• Organized and detail-oriented with the ability to work independently and as a team member
• Strong critical thinking skills and the ability to think outside the box and be creative in an effort to make learning fun and engaging.
• Basic knowledge and understanding of UltiPro, Kronos, and HCMS would be a plus.