Engineering Manager, Reliability Patterns and Practices

Job Description

Design and build a more reliable Stripe.

The reliability of Stripe is ultimately not measured by the number of nines on a graph—it’s measured by our users, in terms of the latency, availability, consistency, and correctness that they perceive from our systems. If Stripe is down, real businesses lose real money at an incredible rate, putting both business and jobs at risk. As Stripe continues to become an increasingly critical piece of the world’s financial infrastructure, it is incumbent our approach to reliability reflects this across the company.

Reliability Patterns and Practices will be focused on proactively identifying areas where acute failures could occur—cascading failures, single points of failure in our infrastructures, systemic issues—and drive efforts to reduce those, through both direct work and driving work through other teams at Stripe. We are looking for a manager who is excited about building reliable infrastructure and systems which are clearly defined, well understood, and easy and safe for developers to leverage; someone who enjoys leading a team to solve challenging problem which span all of engineering, as well as developing partnerships with other Stripe engineers and leaders to establish empathy towards executing on reliability initiatives.

You will:

• Work with leaders across the company to identify the work necessary to make Stripes systems more reliable
• Build the Reliability Infrastructure team, creating the roadmap and charter along with the team and other leaders
• Help introduce a culture of reliability across engineering
• Support the engineering team in achieving a high level of technical quality, reliability, and ease-of-use
• Manage processes to help the team do its best work and engage effectively with the rest of Stripe
• Recruit great engineers, in collaboration with Stripe’s recruiting team
• Mentor and coach managers to create healthy and well-executing teams
• Develop engineers on the team, helping them advance in their careers
• Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team

You may be a good fit if:

• You have managed teams that shipped and operated critical infrastructure
• You have worked in making software systems and infrastructure more reliable
• You have worked with geographically distributed teams
• You have successfully recruited and built great teams
• You thrive on a high level of autonomy and responsibility
• You are clear and persuasive in writing and in person
• You are excited about collaborating with teammates across engineering to provide a wonderful user experience