Director, Reliability and Operations

Job Description

Thomson Reuters Corporates Customer Segment provides the platform for the next generation of Tax, Accounting and Legal products and services. We are seeking a results-oriented, highly-collaborative and effective senior leader who combines software development, operations, quality and people management experience for the position of Director of Reliability & Operations.

In this role, you will build out/work with a global team of engineers, and lead efforts to improve our infrastructure and operations to maximize reliability, observability, availability, scalability, and performance. Be a hands-on technical leader, empower your team to do good engineering work, use the right tools for the right job, be a mentor to future leaders, and embrace automation as a first-class citizen and have a clear mindset on engineering for the cloud.

The ideal candidate will have:

• A solid understanding of SDLC and IT Operations in an Agile environment.
• Strong engineering principles to build best in the industry solutions
• Experience in building and operationalizing top quality and highly platform(s) and sharable components
• Strong architecture mindset with a futuristic vision
• Solid understanding of modern technologies including big data, distributed computing, public cloud, machine learning, data science, artificial intelligence, and others
• Solid understanding and experience in leading operations & support related Release/Change Management & QA, Incident Management, TechOps, DevOps, DBAOps, SRE, and SecOps functions in both Data Center and Public Cloud Infrastructure (AWS/Azure)
• Lead staff sizing and delivery/resource forecasting.
• Manage and negotiate scope with development, product partners and stakeholders.
• An eye for process changes and optimization to be more efficient and effective, emphasizing time to market, transparency, and risk management.
• Embrace automation as the first-class citizen and break the status quo.

Organizational Effectiveness / People Skills

• Provide operational leadership by establishing the group and individual goals.
• Ensure releases and changes are well planned and executed successfully.
• Responsible for assessing and recommending improvements to the organization structure, roles, and responsibilities.
• Responsible for department and individual performance assessments and improvement plans.
• Responsible for coaching, counseling, assisting employees to develop individual career development and training plans.
• Create trust and credibility with stakeholders and customers and work with them to identify issues and opportunities.
• Remove roadblocks to delivery execution with diplomacy and a sense of urgency.
• Improve the quality of development in the organizations and promote best development practices, under the direction of management.
• Implement metrics to measure velocity and code quality to improve business value.
• Build transparency, accountability, and collaboration within the distributed team.
• Manage finances for the entire group including capital and operating expenses.
• Ability to work with partners on optimize, outsourcing, SOW and contingent work

Technical /Professional Skills & Competencies

• Migration of applications from on-prem to the public cloud through lift-and-shift and through modernizing to cloud-native.
• Experience migrating to hybrid clouds.
• Determine new, creative methods to employ teams on projects and distribute responsibilities.
• Lead design and deployment pipeline for cloud and non-cloud projects.
• Closely work with the engineering teams in adopting best practices in all aspects of design and development.
• Implement robust monitoring and logging solutions.
• Optimize applications to leverage all aspects of cloud (elasticity, logging, load balancing, blue-green deployment, etc.).
• Support applications hosted on-premise data center and public cloud.
• Provide leadership around continuous integration, continuous deployments and continuous operations and environment management.
• Building and Operationalizing the applications engineered for the cloud.
• Ability to manage legacy technologies and continue to modernize
• Experience in building platform scale technology is a bonus

Preferred Qualifications

• 10+ years of progressively responsible software engineering
• 5+ years of management of large global teams
• Experience in managing legacy technology and ability to modernize it to the latest and cutting-edge technologies
• Experience in delivering large complex enterprise applications
• Experience of public cloud (preferable AWS) in a production environment
• Experience collaborating with multiple functional/technical teams to deliver a project
• Demonstrated growth mindset, enthusiastic about learning new technologies quickly and applying the gained knowledge to address business problems
• Experience of building applications using modern technologies like big data, distributed computing, machine learning, artificial intelligence, and public cloud
• Knowledge of source control management using GIT, TFS etc and CI/CD/CO
• Broad understanding of industry trends around scaling and resiliency of core systems
• Ability to influence peers and leadership.
• Strong experience working with vendors for optimized, outsourced, SOW and contingent work
• Working with large fortune 5000 customers
• Good presentation and persuasion skills
• Experience in participating in audits like SSAE and SOC Type I and Type 2
• Focus on continuous improvement to achieve the iterative goal.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .